Hospital Operations Lead — Elevate Patient Experience

Nurse Seekers; Oxford; Sur place; GBP 55 000 - 75 000; Plein temps

Résumé du poste

Nurse Seekers is seeking an experienced Hospital Operations Manager to oversee the day-to-day non-clinical operations of a hospital in Oxford. You will work closely with the CEO, clinical teams and senior management to drive continuous improvement and ensure excellent patient experience.

The role includes line management responsibilities, participation in the on-call rota and occasional out-of-hours visits, with a focus on operational performance and service delivery.

Qualifications

• Proven experience in an operational management role, preferably in healthcare.
• Strong customer service and people management skills.
• Experience with admissions, capacity or occupancy management.
• Knowledge of CQC requirements, health and safety, and compliance.
• Experience supporting HR processes and managing change.
• Excellent communication, organisation and problem-solving skills.
• Commercial mindset with ability to prioritise competing demands.

Responsabilités

• Oversee daily non-clinical hospital operations, including reception and front-of-house.
• Lead admissions planning, patient flow and bed occupancy management.
• Promote excellent patient, family and visitor experience.
• Manage operations staff including recruitment, training and performance.
• Oversee health and safety, risk management and business continuity.
• Identify and implement service improvements and operational efficiencies.
• Monitor performance and provide operational reports to support planning.
• Build relationships with clinical teams, consultants, staff and external stakeholders.

Connaissances

Operational leadership

Healthcare setting

People management

Admissions management

H&S compliance

HR processes

Change management

Communication planning

Commercial mindset

Prioritisation

Formation

Healthcare/management qualification or equivalent

Description du poste

Nurse Seekers is seeking an experienced Hospital Operations Manager to oversee the day-to-day non-clinical operations of a hospital in Oxford. You will work closely with the CEO, clinical teams and senior management to drive continuous improvement and ensure excellent patient experience.

The role includes line management responsibilities, participation in the on-call rota and occasional out-of-hours visits, with a focus on operational performance and service delivery.