Hospital Front Desk & Switchboard Specialist

Monadnock Community Hospital; Peterborough; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Free gym membership

Growth opportunities

Retirement plan

Job summary

Monadnock Community Hospital in Peterborough, NH is seeking a highly organized Switchboard Operator to act as hospital receptionist, manage calls, page staff, and route inquiries with professionalism.

This part-time role offers exposure to a busy clinical environment, emphasizes confidentiality, strong communication, and customer service, with benefits and opportunities for growth within our compassionate care team.

Qualifications

• High school diploma or equivalent; additional education or training in customer service or communications is a plus.
• Proven experience as switchboard operator or similar customer service role preferred.
• Respect for patient privacy and confidentiality.
• Excellent phone etiquette, professionalism, and customer service orientation.

Responsibilities

• Answer and manage incoming calls promptly and professionally.
• Assist with paging staff and relay urgent messages in a timely manner.
• Greet callers and direct to appropriate departments or personnel.
• Provide basic information about hospital policies and visiting hours.
• Maintain confidentiality and handle sensitive information with utmost discretion.
• Transfer calls accurately to extensions or voicemails.
• Perform clerical duties such as filing, data entry, and record keeping.

Skills

Phone etiquette

Customer service

Calm under pressure

Multitasking

Communication skills

Education

High school diploma

Additional training in customer service/communications

Tools

Telephone system

Microsoft Office

Electronic Medical Records

Job description

Monadnock Community Hospital in Peterborough, NH is seeking a highly organized Switchboard Operator to act as hospital receptionist, manage calls, page staff, and route inquiries with professionalism.

This part-time role offers exposure to a busy clinical environment, emphasizes confidentiality, strong communication, and customer service, with benefits and opportunities for growth within our compassionate care team.