Hospital Switchboard Operator: Calm, Critical Calls, Paging

Bristol NHS Foundation Trust; Uphill; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Full training

Development opportunities

Job summary

Weston General Hospital, part of the Bristol NHS Group, is seeking a Switchboard Operator to be the vital first point of contact for patients, visitors, clinicians and colleagues. The role involves handling a high volume of calls, supporting emergency response procedures, and operating paging and radio systems to ensure timely communication.

You will join a busy switchboard team with full training and opportunities for development, contributing to the hospital’s 24/7 connectivity and patient

Qualifications

• Excellent communication skills and strong attention to detail.
• Ability to stay focused in a fast-paced environment.
• Previous switchboard, call centre or customer service experience desirable.
• Confidence using IT systems.

Responsibilities

• First point of contact for patients, visitors, clinicians and colleagues and route calls accordingly.
• Operate switchboard consoles and paging/radio systems to connect callers to extensions, lines or mobile staff.
• Support emergency response procedures and ensure critical information reaches the right people.
• Respond empathetically to anxious callers and handle diverse inquiries.

Job description

Weston General Hospital, part of the Bristol NHS Group, is seeking a Switchboard Operator to be the vital first point of contact for patients, visitors, clinicians and colleagues. The role involves handling a high volume of calls, supporting emergency response procedures, and operating paging and radio systems to ensure timely communication.

You will join a busy switchboard team with full training and opportunities for development, contributing to the hospital’s 24/7 connectivity and patient