Hospital Family Support Worker

The Methodist Church in Britain; United Kingdom; A distancia; GBP 22.000 - 26.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Regular peer support

Clinical supervision

Skills development

Descripción de la vacante

Momentum Children's Charity is seeking a dedicated Family Support Worker to assist families whose child is in hospital, providing emotional and practical support on paediatric wards and after discharge by phone, text and email.

You will manage a caseload across four days, build strong relationships with hospital staff, and connect families to therapies and external services. DBS check and driving licence are required.

Formación

• Experience supporting children, young people and families with sensitive needs.
• Ability to build rapport and listen effectively.
• Understanding of professional boundaries and confidentiality.
• Strong written and verbal communication skills.
• Good time management and organisational abilities.
• Calm, empathetic approach in emotional or sensitive situations.
• Proficiency with Microsoft Office and databases (e.g., Salesforce).

Responsabilidades

• Visit families on hospital wards and in intensive care to provide emotional and practical support.
• Keep in touch with families between hospital stays by phone or email.
• Manage your own caseload and prioritise contact by need.
• Attend MDT meetings and share knowledge while keeping records.
• Connect families to therapies, respite breaks and external organisations.
• Support siblings, carers and bereaved families with sensitivity.
• Maintain confidential records and report safeguarding concerns.
• Deliver presentations to hospital professionals with consented anonymised stories.

Conocimientos

Rapport building

Listening

Confidentiality

Written & verbal communication

Time management

Empathy

Microsoft Office & databases

Herramientas

Salesforce

Microsoft Office

Descripción del empleo

A one-year fixed-term Family Support Worker post with Momentum Children's Charity, supporting families whose child is in hospital. The core work is emotional and practical support for families of children with cancer or life-limiting conditions, at the bedside on paediatric wards and intensive care, then by phone, text and email after discharge. Hours are spread across four days and hospital visits follow service need, with a caseload to manage and bereaved families passed to specialist support. A driving licence with access to a car is required.

What the job involves

• Visit families on hospital wards, in intensive care and as outpatients, including sitting with parents and supporting teenagers
• Keep in touch with families between hospital stays by phone, email or text
• Offer tailored emotional and practical support from the point of referral
• Manage your own caseload, prioritising contact by need
• Build relationships with hospital staff and attend multidisciplinary team meetings, sharing knowledge of families and keeping accurate records
• Connect families to therapies, respite breaks, family experiences and trusted external organisations
• Support siblings, grandparents and carers in finding the right help
• Support families under palliative care with compassion and sensitivity
• Work with the Echoes team to move bereaved families smoothly to specialist support
• Refer families into the service in line with referral criteria
• Keep confidential records on Salesforce, report to the Senior Family Support Worker and act promptly on safeguarding concerns
• Deliver presentations to hospital professionals and share anonymised family stories with consent

Experience

• Experience of supporting children, young people and families, sensitive to their unique needs

Skills & knowledge

• Ability to build rapport, listening well and putting people at ease
• Understanding of professional boundaries and confidentiality
• Strong written and verbal communication
• Good time management
• Calm, empathetic and compassionate approach in emotional or sensitive situations
• Proficiency in Microsoft Office, databases and calendar management

Checks & eligibility

• Enhanced DBS check before employment start date
• Valid UK driving licence with access to a car

Other

• Working independently and managing a varied caseload
• Adapting to evolving service needs and managing resources effectively
• Keeping clear and accurate notes
• Team player willing to collaborate and share learning
• Reliable home internet connection for remote working where needed

Nice to have

• Experience working with young adults
• Experience of working in a charity or healthcare setting
• Familiarity with hospital environments and working alongside NHS professionals
• Sound knowledge of safeguarding for children, young people and adults at risk
• Experience in bereavement or social work

What’s offered

• Regular peer support
• Clinical supervision
• Opportunities to develop your skills
• Training
• Membership of a small, supportive team