Family Support Worker

The Methodist Church in Britain; Milton Keynes; In loco; GBP 23.000 - 29.000; Tempo pieno

Descrizione del lavoro

Willen Hospice is seeking a Family Support Worker to deliver practical, emotional and bereavement support to patients with life-limiting illness, their families and carers, including children. The role also assists with NHS Continuing Healthcare processes and coordination with clinical teams.

You will manage a varied caseload, perform holistic needs assessments, and provide tailored support plans while participating in multidisciplinary meetings and occasional community visits.

Competenze

• Level 3 qualification (NVQ/QCF) or equivalent experience.

Mansioni

• Provide practical, emotional, psychosocial and bereavement support to patients, families and carers, including children and young people, across the In-Patient Unit and Wellbeing Services.
• Manage a varied caseload, complete holistic needs assessments and develop tailored support plans.
• Build trusted relationships and recognise when counselling, spiritual care, safeguarding or other specialist support is needed.
• Contribute to daily triage, handovers and multidisciplinary meetings, sharing family and psychosocial updates.
• Support safe, well-coordinated discharge planning with clinical colleagues, anticipating changing needs.
• Offer guidance and practical advocacy on welfare benefits, housing, grants and community support.
• Support NHS Continuing Healthcare processes: identify potential eligibility with the clinical team, complete Checklists once competent, guide families and liaise with NHS and Local Authority partners.
• Maintain accurate, timely and confidential records.
• Contribute to audits and service development.
• Support volunteers.
• Undertake occasional community visits.
• Work within professional, safeguarding and clinical boundaries.

Conoscenze

Empathy & communication

Organised & detail-focused

Digital reporting systems

Safeguarding knowledge

Teamwork / multidisciplinary

Independent working

Formazione

Level 3 qualification (NVQ/QCF) or equivalent experience

Descrizione del lavoro

This Family Support Worker post sits within the Wellbeing Services and In-Patient Unit at Willen Hospice. The work is practical, emotional and bereavement support for patients with life-limiting illness, their families and carers, including children, plus help with NHS Continuing Healthcare processes. Expect a varied caseload, holistic needs assessments, occasional community visits and some evening or weekend work. Applicants need relevant health, social care or hospice experience and a Level 3 qualification or equivalent experience.

What the job involves

• Provide practical, emotional, psychosocial and bereavement support to patients, families and carers, including children and young people, across the In-Patient Unit and Wellbeing Services
• Manage a varied caseload, complete holistic needs assessments and develop tailored support plans
• Build trusted relationships and recognise when counselling, spiritual care, safeguarding or other specialist support is needed
• Contribute to daily triage, handovers and multidisciplinary meetings, sharing family and psychosocial updates
• Support safe, well-coordinated discharge planning with clinical colleagues, anticipating changing needs
• Offer guidance and practical advocacy on welfare benefits, housing, grants and community support, referring complex or regulated matters to specialist organisations
• Support NHS Continuing Healthcare processes: identify potential eligibility with the clinical team, complete Checklists once competent, guide families and liaise with NHS and Local Authority partners
• Maintain accurate, timely and confidential records
• Contribute to audits and service development
• Support volunteers
• Undertake occasional community visits
• Work within professional, safeguarding and clinical boundaries

What’s required

Qualifications

• Level 3 qualification (NVQ/QCF) or equivalent experience

Experience

• Relevant experience in health, social care or hospice settings
• Experience supporting people affected by life-limiting illness, bereavement or complex family circumstances

Skills & knowledge

• Communicates with empathy and clarity, including in sensitive conversations with distressed or anxious families
• Highly organised and detail-focused, able to prioritise a busy caseload and meet external timescales
• Confident use of digital systems for reporting and case management
• Understanding of safeguarding, professional boundaries and mental capacity principles
• Knows when to seek supervision or elevate statutory, clinical or complex concerns
• Works independently and within a multidisciplinary team, calm and flexible under pressure

Checks & eligibility

• Full UK driving licence
• Access to a vehicle
• Willing to complete required training and checks

Other

• Able to undertake community visits and occasional evening or weekend work