Family Support Worker

Ngccare; United Kingdom; On-site; GBP 23,000 - 32,000; Full time

Job summary

Ngccare is seeking a Family Support Worker to provide practical, emotional and advocacy support to children, young people and families to improve wellbeing and strengthen relationships. You will assess needs, develop tailored support plans and work with professionals to ensure families receive appropriate help.

You will build relationships, advocate for families, and navigate education, health, housing and community services while complying with safeguarding policies and GDPR requirements.

Qualifications

• Excellent communication and active listening are essential for engaging with families.
• Ability to build rapport while maintaining professional boundaries.
• Empathy, compassion, and a non-judgemental approach are required.
• Strong problem-solving and decision-making abilities are needed.
• Good organisational and time-management skills for multi-agency work.
• Strong written skills for reports and record keeping.
• Understanding safeguarding principles and child protection procedures.
• Cultural awareness when working with diverse communities.

Responsibilities

• Build positive relationships with children, young people, parents and carers.
• Conduct assessments to identify needs and areas requiring support.
• Develop and implement tailored support plans to help families achieve goals.
• Provide guidance on parenting, child development, behaviour, and family relationships.
• Support access to education, health, housing, financial, and community services.
• Advocate for families and help navigate complex systems.
• Monitor progress and adapt plans as required.
• Maintain confidential records in line with policies and GDPR.
• Collaborate with schools, healthcare professionals, social workers and agencies.
• Adhere to safeguarding, child protection, and health and safety policies.
• Promote equality, diversity, inclusion, and anti-discriminatory practice.

Skills

Excellent communication

Active listening

Rapport building

Boundaries & professionalism

Empathy & non-judgement

Problem-solving

Time management

Record keeping & report writing

Safeguarding knowledge

Cultural awareness

Education

Relevant qualification in Health & Social Care / Family Support / Childcare / Youth Work / Social Work / Counselling

Job description

Kent Full-time Competitive Posted 30 May 2026

Job Description

Family Support Worker Job Description

Role Purpose

The Family Support Worker provides practical, emotional, and advocacy support to children, young people, and families to help improve their wellbeing, strengthen family relationships, and promote positive outcomes. The role involves working directly with families, assessing needs, developing support plans, and collaborating with other professionals and agencies to ensure families receive appropriate support.

Key Responsibilities

• Build positive and trusting relationships with children, young people, parents, and carers.
• Conduct assessments to identify family strengths, needs, and areas requiring support.
• Develop and implement tailored support plans to help families achieve their goals.
• Provide practical guidance on parenting, child development, behaviour management, and family relationships.
• Support families in accessing education, health, housing, financial, and community services.
• Advocate on behalf of families and help them navigate complex systems and services.
• Monitor progress, review outcomes, and adapt support plans as required.
• Maintain accurate, confidential, and up-to-date records in line with organisational policies and GDPR requirements.
• Work collaboratively with schools, healthcare professionals, social workers, and other agencies.
• Adhere to safeguarding, child protection, and health and safety policies at all times.
• Promote equality, diversity, inclusion, and anti-discriminatory practice.

Essential Skills and Qualities

• Excellent communication and active listening skills.
• Ability to build rapport and establish professional boundaries.
• Empathy, compassion, and a non-judgemental approach.
• Strong problem-solving and decision-making abilities.
• Ability to motivate and empower individuals and families.
• Effective organisational and time-management skills.
• Ability to work independently and as part of a multidisciplinary team.
• Strong written skills for report writing and record keeping.
• Understanding of safeguarding principles and child protection procedures.
• Ability to manage challenging situations calmly and professionally.
• Cultural awareness and sensitivity when working with diverse communities.
• Commitment to maintaining confidentiality and professional ethics.

Desirable Skills and Experience

• Experience working with children, young people, and families in a support setting.
• Knowledge of family support interventions and early help services.
• Understanding of trauma-informed practice.
• Experience of multi-agency working.
• Relevant qualification in Health and Social Care, Family Support, Childcare, Youth Work, Social Work, Counselling, or a related field.
• Knowledge of local community resources and support services.

Core Values

Family Support Workers should demonstrate:

• Respect and dignity for all individuals.
• Integrity and professionalism.
• Compassion and understanding.
• Reliability and accountability.
• A commitment to empowering families and promoting positive change.
• A child-centred and family-focused approach.

Requirements

• Excellent communication and active listening skills
• Ability to build rapport and establish professional boundaries
• Empathy, compassion, and a non-judgemental approachStrong problem-solving and decision-making abilities
• Ability to motivate and empower individuals and families
• Effective organisational and time-management skills
• Ability to work independently and as part of a multidisciplinary team
• Strong written skills for report writing and record keeping
• Understanding of safeguarding principles and child protection procedures
• Ability to manage challenging situations calmly and professionally
• Cultural awareness and sensitivity when working with diverse communities
• Commitment to maintaining confidentiality and professional ethics
• Experience working with children, young people, and families in a support setting
• Knowledge of family support interventions and early help services
• Understanding of trauma-informed practice
• Experience of multi-agency working
• Relevant qualification in Health and Social Care, Family Support, Childcare, Youth Work, Social Work, Counselling, or a related field
• Supportive and collaborative working environment
• Ongoing training and professional development opportunities
• Opportunity to make a positive impact on children, young people, and families
• Meaningful and rewarding work promoting family wellbeing
• Experience working alongside schools, healthcare professionals, and community services
• Career progression opportunities within family support and social care services
• Employee wellbeing and support programmes