Family Support Worker

NGCC; Greater London; Hybrid; GBP 21,000 - 32,000; Full time

Job summary

Ngccare is seeking a Family Support Worker in West London to provide practical, emotional, and advocacy support to children, young people and families. You will assess needs, develop plans, collaborate with schools, health and social care professionals, and promote wellbeing.

Excellent communication and safeguarding knowledge are essential, with a commitment to confidentiality, diversity and professional ethics in a full-time role with competitive terms.

Qualifications

• Excellent communication and active listening skills.
• Ability to build rapport and establish professional boundaries.
• Empathy, compassion, and a non-judgemental approach.
• Strong problem-solving and decision-making abilities.
• Ability to motivate and empower individuals and families.
• Effective organisational and time-management skills.
• Ability to work independently and as part of a multidisciplinary team.
• Strong written skills for report writing and record keeping.
• Understanding of safeguarding principles and child protection procedures.
• Ability to manage challenging situations calmly and professionally.
• Cultural awareness and sensitivity when working with diverse communities.
• Commitment to maintaining confidentiality and professional ethics.
• Experience working with children, young people, and families in a support setting.
• Knowledge of family support interventions and early help services.

Responsibilities

• Build positive and trusting relationships with children, young people, parents, and carers.
• Conduct assessments to identify family strengths, needs, and areas requiring support.
• Develop and implement tailored support plans to help families achieve their goals.
• Provide practical guidance on parenting, child development, behaviour management, and family relationships.
• Support families in accessing education, health, housing, financial, and community services.
• Advocate on behalf of families and help them navigate complex systems and services.
• Monitor progress, review outcomes, and adapt support plans as required.
• Maintain accurate, confidential, and up-to-date records in line with organisational policies and GDPR requirements.
• Work collaboratively with schools, healthcare professionals, social workers, and other agencies.
• Adhere to safeguarding, child protection, and health and safety policies at all times.
• Promote equality, diversity, inclusion, and anti-discriminatory practice.

Job description

West London Full-time Competitive Posted 30 May 2026

Job Description

Family Support Worker Job Description

Role Purpose

The Family Support Worker provides practical, emotional, and advocacy support to children, young people, and families to help improve their wellbeing, strengthen family relationships, and promote positive outcomes. The role involves working directly with families, assessing needs, developing support plans, and collaborating with other professionals and agencies to ensure families receive appropriate support.

Key Responsibilities

• Build positive and trusting relationships with children, young people, parents, and carers.
• Conduct assessments to identify family strengths, needs, and areas requiring support.
• Develop and implement tailored support plans to help families achieve their goals.
• Provide practical guidance on parenting, child development, behaviour management, and family relationships.
• Support families in accessing education, health, housing, financial, and community services.
• Advocate on behalf of families and help them navigate complex systems and services.
• Monitor progress, review outcomes, and adapt support plans as required.
• Maintain accurate, confidential, and up-to-date records in line with organisational policies and GDPR requirements.
• Work collaboratively with schools, healthcare professionals, social workers, and other agencies.
• Adhere to safeguarding, child protection, and health and safety policies at all times.
• Promote equality, diversity, inclusion, and anti-discriminatory practice.

Essential Skills and Qualities

• Excellent communication and active listening skills.
• Ability to build rapport and establish professional boundaries.
• Empathy, compassion, and a non-judgemental approach.
• Strong problem-solving and decision-making abilities.
• Ability to motivate and empower individuals and families.
• Effective organisational and time-management skills.
• Ability to work independently and as part of a multidisciplinary team.
• Strong written skills for report writing and record keeping.
• Understanding of safeguarding principles and child protection procedures.
• Ability to manage challenging situations calmly and professionally.
• Cultural awareness and sensitivity when working with diverse communities.
• Commitment to maintaining confidentiality and professional ethics.

Desirable Skills and Experience

• Experience working with children, young people, and families in a support setting.
• Knowledge of family support interventions and early help services.
• Understanding of trauma-informed practice.
• Experience of multi-agency working.
• Relevant qualification in Health and Social Care, Family Support, Childcare, Youth Work, Social Work, Counselling, or a related field.
• Knowledge of local community resources and support services.

Core Values

Family Support Workers should demonstrate:

• Respect and dignity for all individuals.
• Integrity and professionalism.
• Compassion and understanding.
• Reliability and accountability.
• A commitment to empowering families and promoting positive change.
• A child-centred and family-focused approach.

Requirements

• Excellent communication and active listening skills
• Ability to build rapport and establish professional boundaries
• Empathy, compassion, and a non-judgemental approach
• Strong problem-solving and decision-making abilities
• Ability to motivate and empower individuals and families
• Effective organisational and time-management skills
• Ability to work independently and as part of a multidisciplinary team
• Strong written skills for report writing and record keeping
• Understanding of safeguarding principles and child protection procedures
• Ability to manage challenging situations calmly and professionally
• Cultural awareness and sensitivity when working with diverse communities
• Commitment to maintaining confidentiality and professional ethics
• Experience working with children, young people, and families in a support setting
• Knowledge of family support interventions and early help services
• Understanding of trauma-informed practice
• Experience of multi-agency working
• Relevant qualification in Health and Social Care, Family Support, Childcare, Youth Work, Social Work, Counselling, or a related field
• Supportive and collaborative working environment
• Ongoing training and professional development opportunities
• Opportunity to make a positive impact on children, young people, and families
• Meaningful and rewarding work promoting family wellbeing
• Experience working alongside schools, healthcare professionals, and community services
• Career progression opportunities within family support and social care services
• Employee wellbeing and support programmes