Hospital Engagement Co-ordinator

South West Community Chaplaincy; Southampton; On-site; GBP 25,000 - 32,000; Full time

Job summary

Southampton Hospitals Charity is seeking a Hospital Engagement Co-ordinator to lead our hospital hub activities, engaging with donors, visitors, patients and NHS staff from the hospital site in Southampton. You will be a friendly face at the hub, helping to promote campaigns, welcome supporters and ensure a high standard of donor care.

You will work across fundraising teams to support campaigns, events, and the supporter journey, maximise donations, and maintain accurate CRM records.

Qualifications

• Experience in a public-facing role.
• Strong communication skills and emotional intelligence.
• Experience in charity or health organisation preferred.
• Ability to meet deadlines and prioritise work.
• Excellent donor care and customer service ethos.

Responsibilities

• Provide support in the Charity’s hospital engagement hub, covering the welcome desk and answering emails and calls.
• Ensure that donation processing and onsite administrative duties are carried out effectively and efficiently.
• Maintain accurate records of supporter interaction on our CRM system.
• Work closely with the supporter care assistant to ensure all donors are thanked appropriately.
• Support with managing tap to donate machines and identify areas to maximise donations.
• Assist Marketing and Communications with placing collateral and updating posters/flyers.
• Support dedicated sessions at the hospital entrance to raise awareness, generate income and engage staff.
• Ensure activity complies with the Charity’s values and the Fundraising Code of Practice.
• Build relationships with hospital stakeholders to identify fundraising opportunities.
• Collaborate with community and events fundraising teams to recruit hospital staff for events.
• Deliver excellent relationship management with hospital colleagues and patient family fundraisers.
• Assist and support other fundraising team members with events packs.
• Coordinate charitable activity with Grants, Marketing and Communications, and fundraising teams.
• Support arts team with the promotion of art workshops and activities in the hospital.

Skills

Communication

Emotional intelligence

Customer service

Team collaboration

Organisational skills

IT skills

Tools

MS Word

Excel

Job description

Role description

We are excited to be seeking a talented and motivated individual to join Southampton Hospitals Charity as our Hospital Engagement Co-ordinator. This will be a dedicated Hospital engagement role and will provide the right candidate with a rare opportunity to build upon and develop our engagement with donors, visitors, patients and NHS staff in our Hub based in the heart of the hospital.

As a key member of our fundraising team, you will play a vital role in driving supporters and stakeholders to the hub to build a real sense of community spirit and a hive of fundraising activity

We are looking for an individual who is as passionate about making a difference and a people person, who is happy to work across the hospital meeting and engaging with staff and supporters. This role will form a key part of our ambitious strategy to grow our income, reach and impact. Working across teams, the engagement co-ordinator will help to promote and support our key marketing campaigns, fundraising initiatives, events as well as maximising the supporter journey and providing excellent donor care.

Main responsibilities

Charity hub

• Provide support in the Charity’s hospital engagement hub, working within the hospital engagement team and covering the welcome desk, supporting with answering emails and telephone calls.
• To ensure that donation processing undertaken by the hub team and onsite administrative duties are carried out effectively and efficiently.
• To maintain accurate records of supporter interaction on our CRM system to aid delivery of an exceptional supporter experience and to harness the value of data.
• To work closely with the supporter care assistant to ensure all donors are thanked in an appropriate way.
• Support with the management of our tap to donate machines,identifyingareas around the hospital where we can maximise donationsand work with hospital teams toidentifyareas we can place more.
• Support the Marketing and Communications team to identify where collateral can be placed and make sure when items are out of date to remove these and engage with hospital staff to place new posters/flyers within the wards.
• Support our dedicated sessions within the main entrance of the hospital, that are the public face of the charity to raise awareness of our initiatives, generate income and support our engagement with staff
• To ensure all activity within team remit complies with the Charity’s values, moral and ethical guidelines, the Fundraising Code of Practice and other relevant regulation and guidance.

Relationship building

• Build relationships with key stakeholders across the hospital to identify opportunities for fundraising and promotion of our grant schemes
• Collaborate with the community and events fundraising team to recruit and develop relationships with hospital staff taking part in events.
• To deliver excellent relationship management, ensuring a positive working relationship with hospital colleagues, as well as meaningful and supportive relationships with patient family fundraisers.

Cross working

• Assist and support other members of the fundraising team e.g., sending out events/fundraising packs if people visit the Hub.
• Collaborate across the charity with our Grants, Marketing and Communications, and fundraising teams to co-ordinate charitable activity and promotion within the hub and wider hospital.
• Support the arts team with the promotion of art workshops and other activities in the hospital.

Person Specification

Knowledge and experience

• Strong, demonstratable experience working with the public in a customer facing role.
• Strong communication skills and emotional intelligence. (you will need to be comfortable working with patients in a hospital environment).
• Understanding or experience of working or volunteering in a charity or health organisation.
• Experience of delivering excellent levels of customer care.
• Working to deadlines and prioritising work.

Skills

• Excellent written and oral communication skills.
• Excellent attention to detail and accuracy.
• Ability to work independently, quickly and effectively under pressure.
• Good IT skills including Microsoft word, Excel.

Personal qualities

• Ability to build working relationships at all levels.
• Self-motivated, pro-active and solutions focused, with ability to work on own initiative and to provide recommendations.
• Personable with excellent manner and ability to engage stakeholders.
• Trustworthy, reliable and demonstrable discretion.
• Keen to be part of a busy, friendly team often under pressure.
• Flexible approach to working hours to meet the needs of the role.