Hospital Donor Engagement Specialist

South West Community Chaplaincy; Southampton; On-site; GBP 25,000 - 32,000; Full time

Job summary

Southampton Hospitals Charity is seeking a Hospital Engagement Co-ordinator to lead our hospital hub activities, engaging with donors, visitors, patients and NHS staff from the hospital site in Southampton. You will be a friendly face at the hub, helping to promote campaigns, welcome supporters and ensure a high standard of donor care.

You will work across fundraising teams to support campaigns, events, and the supporter journey, maximise donations, and maintain accurate CRM records.

Qualifications

• Experience in a public-facing role.
• Strong communication skills and emotional intelligence.
• Experience in charity or health organisation preferred.
• Ability to meet deadlines and prioritise work.
• Excellent donor care and customer service ethos.

Responsibilities

• Provide support in the Charity’s hospital engagement hub, covering the welcome desk and answering emails and calls.
• Ensure that donation processing and onsite administrative duties are carried out effectively and efficiently.
• Maintain accurate records of supporter interaction on our CRM system.
• Work closely with the supporter care assistant to ensure all donors are thanked appropriately.
• Support with managing tap to donate machines and identify areas to maximise donations.
• Assist Marketing and Communications with placing collateral and updating posters/flyers.
• Support dedicated sessions at the hospital entrance to raise awareness, generate income and engage staff.
• Ensure activity complies with the Charity’s values and the Fundraising Code of Practice.
• Build relationships with hospital stakeholders to identify fundraising opportunities.
• Collaborate with community and events fundraising teams to recruit hospital staff for events.
• Deliver excellent relationship management with hospital colleagues and patient family fundraisers.
• Assist and support other fundraising team members with events packs.
• Coordinate charitable activity with Grants, Marketing and Communications, and fundraising teams.
• Support arts team with the promotion of art workshops and activities in the hospital.

Skills

Communication

Emotional intelligence

Customer service

Team collaboration

Organisational skills

IT skills

Tools

MS Word

Excel

Job description

Southampton Hospitals Charity is seeking a Hospital Engagement Co-ordinator to lead our hospital hub activities, engaging with donors, visitors, patients and NHS staff from the hospital site in Southampton. You will be a friendly face at the hub, helping to promote campaigns, welcome supporters and ensure a high standard of donor care.

You will work across fundraising teams to support campaigns, events, and the supporter journey, maximise donations, and maintain accurate CRM records.