Hospital Café Retail Assistant — Friendly Customer Service

Voluntary Action LeicesterShire (VAL); Tees Valley; On-site; GBP 20,000 - 27,000; Part time

Benefits offered by this job

Salary of £12.71 per hour

26 days’ holiday pro rata

Volunteer leave (up to 2 days)

Pension scheme with employer contrib.

Death in Service benefit

Flexible working opportunities

Job summary

Royal Voluntary Service operates hospital cafés, shops and services at Roseberry Park Hospital. This part-time role involves welcoming customers, serving drinks and food, handling payments, and assisting with stock and cleanliness, supported by staff and volunteers.

The position offers a 12-hour week schedule (Mon–Fri with alternate weekends) with a competitive hourly rate and a range of benefits including holiday entitlement, volunteering leave, pension, and more.

Qualifications

• Retail or cafe experience advantageous, but training will be given; positive attitude
• Deliver outstanding customer service
• Excellent communications skills
• Strong organisational skills
• Proficient literacy and numeracy
• Knowledge of EPOS / till systems advantageous
• Willingness to undertake training and professional development

Responsibilities

• Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments
• Preparing hot and cold drinks (Café)
• Serving freshly made food such as cake, sandwiches, and pastries (Café)
• Operating the till and undertake cash reconciliation as required
• Receive incoming deliveries, distribute, maintain, and date rotate stock; assist in regular stock checks
• Engage with volunteers to direct & lead by example to ensure they have a great volunteer experience
• Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards
• Role may involve pushing loaded trolleys of stock

Skills

Customer service

Communication

Organisational skills

Literacy & numeracy

Teamwork

Positive attitude

Tools

EPOS / till systems

Job description

Royal Voluntary Service operates hospital cafés, shops and services at Roseberry Park Hospital. This part-time role involves welcoming customers, serving drinks and food, handling payments, and assisting with stock and cleanliness, supported by staff and volunteers.

The position offers a 12-hour week schedule (Mon–Fri with alternate weekends) with a competitive hourly rate and a range of benefits including holiday entitlement, volunteering leave, pension, and more.