Hospital Retail Assistant: Friendly Customer Service (PT)

Royal Voluntary Service; Tees Valley; On-site; GBP 21,000 - 25,000; Part time

Benefits offered by this job

Salary of £12.71 per hour (FTE £23,136

26 days’ holiday (pro rata)

Volunteer leave

Pension scheme

Death in service benefit

Employee assistance programme

Job summary

Royal Voluntary Service in Middlesbrough is hiring 2x Retail Customer Assistants for a part-time, permanent role at Roseberry Park Hospital. The salary is £12.71 per hour (approximately £23,136 per year), with 7 hours Mon-Fri and 8 hours Sat-Sun.

You’ll help operate cafes and shops, greet customers, take orders, process payments and maintain shop standards. Ideal candidates have prior retail or cafe experience, strong customer service and communication skills, and a positive, can-do attitude.

Qualifications

• Previous experience in a retail or cafe environment would be an advantage, but training will be given – just make sure you have a positive attitude and can‑do mindset along with a willingness to work and we’ll teach you the rest
• The ability to deliver outstanding customer service
• Excellent communications skills
• Demonstrates a high level of organisational skills
• Familiarity with email and internet is required
• A flexible approach towards working hours
• Enjoying working within a passionate team of employees and volunteers, as well as working on your own on occasions
• Can demonstrate a proficient level of literacy and numeracy
• Knowledge of EPOS / till systems would be advantageous
• Knowledge and experience of general administrative processes
• A willingness to undertake training and continuing professional development

Responsibilities

• To ensure the effective operation of the retail outlet/s in maintaining outstanding store standards, whilst providing friendly, helpful, and excellent customer service to all customers, maximising a great shopping experience.
• Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments
• Preparing hot and cold drinks (Café)
• Serving freshly made food such as cake, sandwiches, and pastries (Café)
• Operating the till and undertake cash reconciliation as required
• To receive incoming deliveries, distribute, maintain, and date rotate stock as appropriate. Assist in the accurate completion of regular stock checks
• Engage with volunteers to direct & lead by example to ensure they have a great volunteer experience
• Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy
• This role may involve pushing loaded trolleys of stock for long distances

Skills

Customer service

Cash handling

Communication

Organisational skills

Literacy and numeracy

Teamwork

Tools

EPOS / till systems

Job description

Royal Voluntary Service in Middlesbrough is hiring 2x Retail Customer Assistants for a part-time, permanent role at Roseberry Park Hospital. The salary is £12.71 per hour (approximately £23,136 per year), with 7 hours Mon-Fri and 8 hours Sat-Sun.

You’ll help operate cafes and shops, greet customers, take orders, process payments and maintain shop standards. Ideal candidates have prior retail or cafe experience, strong customer service and communication skills, and a positive, can-do attitude.