Homeowner Growth & Relationship Manager - Travel

Travel Chapter

Worcester

On-site

GBP 24,000 - 30,000

Full time

14 days+
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Benefits offered by this job

Company car
25 days holiday + bank holidays
Birthday or loved one's day off
£500 towards a holiday of your choice
Volunteer day
Life assurance
Social clubs & events

Job summary

Travel Chapter is seeking a Homeowner Account Manager to nurture relationships and optimise performance for a growing portfolio. The role is home-based with regular travel across Herefordshire, Worcestershire, Warwickshire and parts of Shropshire.

You’ll use pricing, occupancy and marketing data to drive commercial outcomes, with 2 travel days per week and property visits, in a 15‑month fixed term contract. A full UK driving licence is required.

Qualifications

  • Customer relationships and consultative approach to homeowners.
  • Analytical skills to interpret data and drive decisions.
  • Pricing and revenue mindset for property performance.
  • Strong communication with internal teams and homeowners.

Responsibilities

  • Act as main point of contact for homeowners.
  • Review pricing, occupancy and marketing performance to identify opportunities.
  • Make data-driven recommendations to maximise commercial performance.
  • Ensure descriptions, photography and listings are optimised.
  • Communicate insights clearly and support decision-making.
  • Monitor trends and KPIs using systems and tools.
  • Support retention and growing the portfolio.
  • Collaborate with operations, commercial and marketing teams.

Skills

Customer relationships
Analytical skills
Pricing/revenue
Data interpretation
Communication skills
Autonomy
Salesforce

Tools

Salesforce

Job description

Travel Chapter is seeking a Homeowner Account Manager to nurture relationships and optimise performance for a growing portfolio. The role is home-based with regular travel across Herefordshire, Worcestershire, Warwickshire and parts of Shropshire.

You’ll use pricing, occupancy and marketing data to drive commercial outcomes, with 2 travel days per week and property visits, in a 15‑month fixed term contract. A full UK driving licence is required.

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