Homeowner Account Manager

Travel Chapter; Newquay; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Company Car Included

Job summary

Travel Chapter is seeking a Homeowner Account Manager for Newquay & North Cornwall. You will manage around 190 properties, driving bookings and revenue while maintaining strong homeowner relationships and regional portfolio performance.

Based remotely with regular travel, you will cover Newquay, Perranporth, Mawgan Porth, Redruth, St Agnes and Hayle, with up to 50 miles travel and a company car included.

Qualifications

• Experience managing a portfolio of properties or homeowners.
• Strong data interpretation and commercial performance focus.
• Excellent communication and relationship-building skills.

Responsibilities

• Grow bookings and revenue across Newquay and North Cornwall portfolio.
• Build and maintain strong homeowner relationships with regular updates and property visits.
• Improve property quality through recommendations on décor, pricing and features.
• Collaborate with internal teams to onboard new homeowners and ensure compliance.

Skills

Account management

Data analysis

Target-driven

Communication

Customer focus

Excel

Outlook

Driving licence

Time management

Independent working

Tools

Excel

Outlook

Job description

Homeowner Account Manager – Newquay & North Cornwall

We’re looking for a proactive, relationship-led Homeowner Account Manager to support our established and growing portfolio across Newquay and the wider North Cornwall area. You’ll manage around 190 properties and play a key role in our Travel Chapter and operations.

Location: Newquay region, covering approximately 190 properties

Coverage: Newquay, Perranporth, Mawgan Porth, Redruth, St Agnes and Hayle, with travel of up to approximately 50 miles to the furthest property

Base: Home-based with regular travel

Hours: Monday to Friday 9:00am - 5:30pm

Car: Company Car Included

Grow bookings and revenue

• Ensure each property is presented at its best, with accurate, appealing and commercially effective descriptions
• Maintain high-quality, well-staged photography and ensure key selling features are highlighted
• Create and recommend pricing strategies using data, competitor insight and performance trends
• Proactively monitor booking pace to maximise revenue and occupancy
• Identify opportunities to improve individual property performance and overall portfolio results

Build strong homeowner relationships

• Become the trusted point of contact for homeowners across your region
• Build strong, professional and lasting relationships with property owners
• Provide regular updates, property visits and performance reviews
• Identify potential issues early through guest feedback, reviews and performance data
• Confidently manage challenging conversations and find positive solutions without unnecessary escalation
• Support homeowner events and engagement activities

Improve property and portfolio quality

• Recommend décor updates, upgrades and high-impact features that can improve guest appeal
• Suggest ways to increase a property's marketability, such as allowing dogs or introducing additional amenities
• Identify and remove barriers to bookings, including overly restrictive policies
• Review Property Quality Scores and advise homeowners on improvements
• Identify properties requiring improvement and work with owners to raise standards
• Flag properties that are unable to meet our required quality standards

General Responsibilities

• Collaborate with New Business to ensure new owners are onboarded smoothly and effectively
• Stay up to date with relevant industry legislation and requirements
• Encourage homeowner referrals and consistently champion our company culture
• Manage your time effectively across a geographically diverse portfolio
• Prioritise health, safety and welfare in all aspects of the role
• Work collaboratively with internal teams to deliver the best possible results for homeowners and guests

What You’ll Bring – Essential

• Account management experience
• Strong ability to understand, analyse and interpret data
• Results-driven approach, with a focus on achieving and exceeding targets
• Excellent communication, relationship-building and influencing skills
• Customer-focused approach, with experience managing a varied customer base
• Confident IT skills, including Excel and Outlook
• Good knowledge of property and strong regional awareness of the Newquay and North Cornwall area
• Proactive approach to problem-solving, with excellent organisation and time-management skills
• Ability to work independently while following processes and procedures effectively
• Full driving licence and access to suitable transport for regular regional travel
• Flexibility to work a small number of scheduled weekends

Desirable

• Experience in holiday letting, hospitality or real estate
• Knowledge of the holiday property industry
• Photography, styling or interior design experience
• Knowledge of the local tourism market and key destinations across North Cornwall

Performance will be measured against a range of commercial, customer and quality metrics, including:

• Portfolio revenue
• Average bookings per property
• Blended commission
• Property visits and homeowner contacts
• Quality and consistency of communication
• NPS
• Property Quality Score
• Guest feedback and reviews
• Reduction in controllable homeowner churn
• Overall portfolio growth and performance