Technical Services Officer - Kendal team - WMF3186e

The Cumbria County Council; Kendal; On-site; GBP 30,000 - 31,000; Full time

Benefits offered by this job

Pension scheme

Enhanced annual leave

Employee perks

Job summary

Westmorland and Furness Council in Kendal is seeking a Technical Services Officer to provide technical and administrative support for planning, building control, and street naming & numbering services. You will ensure accurate registration and efficient processing of applications while delivering high-quality customer service.

The role reports to the Technical Services team leader and requires a detail-oriented, proactive approach in a fast-paced environment.

Qualifications

• Strong technical and administrative skills with experience handling complex data and case management.
• Understanding of planning and building control processes (or willingness to develop).
• Excellent communication and customer service skills.
• Proficiency with IT systems and databases to manage information.
• Ability to work independently, prioritise workloads, and meet deadlines.

Responsibilities

• Provide technical and administrative support across regulatory functions.
• Register and process applications and requests accurately and efficiently.
• Deliver excellent customer service to applicants and colleagues.
• Support planning, building control, and street naming & numbering services.
• Work under supervision of Technical Services team leader.

Skills

Technical skills

Administrative skills

Data handling

Planning/building control

Customer service

Tools

IT systems

Job description

Job reference REQ00000020481 Date posted 20/10/2026 Application closing date 13/11/2026 Location Kendal Salary £29,542 - £30,515 Package Blank Contractual hours 37 Basis Full time Attachments Blank

Job description

Location: Kendal
Contract Type: 12 months

About this opportunity

An excellent opportunity has arisen to join Westmorland and Furness Council’s Technical Services team as a Technical Services Officer, supporting the smooth and efficient operation of our Planning, Building Control, and Street Naming & Numbering services.

The Technical Services team provides essential administrative and technical support across the Council’s regulatory functions; ensuring that applications, records, and data are accurate, accessible, and processed efficiently. This vital work underpins the effective delivery of planning and building control decisions, helping to ensure transparency, compliance, and high standards of public service.

As a Technical Services Officer, you’ll play a key role in delivering high-quality technical and administrative support. Reporting to the Technical Services team leader, you’ll ensure that applications and requests are registered and processed accurately and efficiently whilst playing a key part in delivering excellent customer service.

This is a varied and rewarding role for someone who enjoys working in a detail-oriented, fast-paced environment and takes pride in delivering excellent customer service. You’ll be part of a supportive and collaborative team committed to helping shape the growth and development of Westmorland and Furness.

Who we are looking for…

We’re seeking a highly organised and proactive individual with experience in technical or administrative support, ideally within planning, building control, or a related regulatory service.

You’ll bring:

• Strong technical and administrative skills, with experience handling complex data and case management tasks.
• A good understanding of planning and building control processes, or a willingness to develop this knowledge.
• Excellent communication and customer service skills, with the ability to provide clear advice and support to colleagues and applicants.
• Proficiency in using IT systems and databases to manage information accurately and efficiently.
• The ability to work independently, prioritise workloads, and maintain attention to detail while meeting deadlines.

If you have a keen eye for detail, a collaborative approach, and a passion for delivering high-quality public service, we’d love to hear from you.

What can we offer you!

Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site. Our benefits | Careers (westmorlandandfurness.gov.uk)

Would you like to find out more?

For further information about this role, such as responsibilities and essential criteria please view the below attachments:

• Post Specification
• Role Profile

Please note: If the Post Specification for this vacancy states that a UK driving licence is required, non-UK driving licences with entitlement to drive vehicles in the UK will also be accepted.

Application and Interview information

Closing date: 13/11/2026

Interview date: w/c 23/11/2026

We are currently operating both in-person and virtual interviews. Interview details such as venue/timings will be shared with successful candidates, following the shortlisting process. If you have any concerns or adjustments are needed, we are happy to discuss this with you.

Safer Recruitment & DBS

At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and we expect all workers, employees and volunteers to share our commitment.

Equality, Diversity, and Inclusion

Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve.

We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.

As a Disability Confident Leader, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

We also offer guaranteed interviews to Armed Forces personnel and veterans and those in care or care experienced and under 24 years old (someone who has been looked after by a local authority at any point, for any length of time, e.g. foster care, residential care, or under the guardianship of a local authority) that meet the essential criteria for the role.