Homelessness Manager

WMJobs; Redditch, Bromsgrove; On-site; GBP 48,000 - 51,000; Full time

Benefits offered by this job

Pension

Generous leave entitlements starting :

Flexible working

Employee Assistance Programme

Employee benefits platform discounts

Job summary

Redditch Borough Council is seeking a dedicated Homelessness Manager to lead our frontline homelessness service and shape housing solutions for the borough. The role involves statutory responsibilities under the Housing Act and related acts, with strategic and operational oversight to deliver compassionate, customer-focused outcomes.

You will guide teams, manage budgets, and collaborate with other managers to improve performance and service development while ensuring safeguarding and strong

Qualifications

• A Level 4 qualification in housing or related discipline, plus CIH membership.
• At least five years in homelessness/housing advice, including two years in a managerial role.
• Extensive knowledge of homelessness legislation and ability to make legally robust decisions.
• Experience managing staff, delivering high-quality customer services and driving performance.
• Experience budgeting and working within a political environment.
• Strong communication, resilience, problem-solving and people-management skills.

Responsibilities

• Lead, manage and inspire the Homelessness Team Leader, Homelessness Officers and wider team.
• Ensure professional, compliant and customer-centred delivery of statutory homelessness functions.
• Provide expert technical advice on homelessness legislation, guidance and case law.
• Lead on performance management, reporting and quality assurance to drive improvement.
• Manage budgets related to homelessness services, temporary accommodation and grants.
• Oversee SWEP processes, out-of-hours homelessness services and partnerships.
• Advise Councillors on delivery of the service at operational and strategic levels.
• Ensure services are delivered with compassion, safeguarding and vulnerability in mind.
• Contribute to service development, policy implementation and IT system improvements.

Skills

Communication

Resilience

Problem solving

People management

Education

A Level 4 qualification in housing or related discipline

CIH membership

Job description

37 hours per week Are you passionate about preventing homelessness, supporting vulnerable people, and leading teams to deliver life‑changing services? Redditch Borough Council is looking for a committed and experienced Homelessness Manager to lead our frontline homelessness service and help shape the future of housing solutions in the borough.

Salary: £48,226 to £51,356 per annum

Location: Bromsgrove and Redditch Councils

About The Role

As our Homelessness Manager, you will play a central role in delivering statutory homelessness services under the Housing Act 1996 (Part VI & VII), the Homelessness Reduction Act 2017, the Domestic Abuse Act 2021 and associated legislation.

You’ll provide leadership, technical guidance, and operational oversight to ensure we deliver a fair, compassionate, and effective customer‑focused service.

You will support the Strategic Housing Services Manager and work collaboratively with the Housing Solutions Manager, and wider service managers, to ensure your teams deliver a seamless customer service to deliver prevention‑focused outcomes. This is an opportunity to directly influence service development, performance, culture, and partnership working at both operational and strategic levels.

Key Responsibilities

• Lead, manage and inspire the Homelessness Team Leader, Homelessness Officers and wider team members.
• Ensure the professional, compliant, and customer‑centred delivery of statutory homelessness functions.
• Provide expert technical advice on homelessness legislation, guidance, and case law.
• Lead on performance management, reporting, and quality assurance to drive continuous improvement.
• Manage budgets related to homelessness services, temporary accommodation, and Homelessness, Rough Sleeping and Domestic Abuse Grant.
• Oversee SWEP processes, out‑of‑hours homelessness services, and partnership arrangements.
• Advising Councillors on the delivery of the service at an operational and strategic level.
• Ensure services are delivered with compassion, empathy, respect and high regard for safeguarding and vulnerability.
• Contribute to service development, policy implementation and system improvements, including IT systems management.

About You

We’re looking for someone who brings leadership, technical expertise, and a genuine passion for supporting people in crisis.

You will have:

A Level 4 qualification in housing or a related discipline, alongside CIH membership.

• At least five years’ experience in homelessness or housing advice services, including two years’ experience at a managerial level.
• Extensive knowledge of homelessness legislation and the ability to make legally robust decisions.
• Demonstrable experience managing staff, delivering high-quality customer services, and driving performance improvement.
• Experience controlling budgets and working within a political environment.
• Strong communication, resilience, problem‑solving, and people‑management skills.

Additional Information

The Council offers a range of staff benefits:

• pension
• generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
• flexible working, where appropriate
• Employee Assistance Programme
• access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more

The closing date for receipt of completed applications is 7 September 2026 (Midnight)

We are an equal opportunities employer and welcome applications from all Sections of the Community

Attached documents

• 1. Homelessness Manager JD PS (1) (2).pdf