Homelessness Services Lead — Strategy & Impact

WMJobs; Redditch, Bromsgrove; On-site; GBP 48,000 - 51,000; Full time

Benefits offered by this job

Pension

Generous leave entitlements starting :

Flexible working

Employee Assistance Programme

Employee benefits platform discounts

Job summary

Redditch Borough Council is seeking a dedicated Homelessness Manager to lead our frontline homelessness service and shape housing solutions for the borough. The role involves statutory responsibilities under the Housing Act and related acts, with strategic and operational oversight to deliver compassionate, customer-focused outcomes.

You will guide teams, manage budgets, and collaborate with other managers to improve performance and service development while ensuring safeguarding and strong

Qualifications

• A Level 4 qualification in housing or related discipline, plus CIH membership.
• At least five years in homelessness/housing advice, including two years in a managerial role.
• Extensive knowledge of homelessness legislation and ability to make legally robust decisions.
• Experience managing staff, delivering high-quality customer services and driving performance.
• Experience budgeting and working within a political environment.
• Strong communication, resilience, problem-solving and people-management skills.

Responsibilities

• Lead, manage and inspire the Homelessness Team Leader, Homelessness Officers and wider team.
• Ensure professional, compliant and customer-centred delivery of statutory homelessness functions.
• Provide expert technical advice on homelessness legislation, guidance and case law.
• Lead on performance management, reporting and quality assurance to drive improvement.
• Manage budgets related to homelessness services, temporary accommodation and grants.
• Oversee SWEP processes, out-of-hours homelessness services and partnerships.
• Advise Councillors on delivery of the service at operational and strategic levels.
• Ensure services are delivered with compassion, safeguarding and vulnerability in mind.
• Contribute to service development, policy implementation and IT system improvements.

Skills

Communication

Resilience

Problem solving

People management

Education

A Level 4 qualification in housing or related discipline

CIH membership

Job description

Redditch Borough Council is seeking a dedicated Homelessness Manager to lead our frontline homelessness service and shape housing solutions for the borough. The role involves statutory responsibilities under the Housing Act and related acts, with strategic and operational oversight to deliver compassionate, customer-focused outcomes.

You will guide teams, manage budgets, and collaborate with other managers to improve performance and service development while ensuring safeguarding and strong