Homelessness officer

Redditch Borough Council; Redditch; On-site; GBP 32,061 - 40,777; Full time

Benefits offered by this job

Leave allowance: 25 days + holidays

Flexible working

Employee Assistance Programme

Benefits portal discounts

Job summary

Redditch Borough Council is recruiting for a housing options professional to manage a wide range of homelessness cases and deliver statutory homelessness services in line with the Housing Act and related guidance.

You will enable and support customers toward prevention or relief of homelessness, developing Personal Housing Plans, risk assessments, and coordinated packages of solutions with partners. A career graded post, progression depends on knowledge and experience.

Qualifications

• Minimum Level 2 qualifications related to homelessness practice.
• Aiming for Level 3 qualification related to homelessness practice.

Responsibilities

• Manage a wide range of homelessness cases in line with Housing Act and related guidance.
• Provide compassionate, practical customer services focused on preventing homelessness.
• Develop and review Personal Housing Plans and risk assessments with service users and stakeholders.
• Lead and support the Housing Solutions Team to ensure compliant, timely decisions.

Skills

Level 2 qualification

Level 3 qualification

Homelessness practice

Customer service

Education

Level 2 qualifications related to homelessness practice

Level 3 qualification related to homelessness practice

Job description

The following content displays a map of the jobs location - Woodrow housing services and Town Hall Redditch

Career graded post, salary dependent on qualifications and experience ( Grade 6: SCP 19 - 24, £32,061 - £35,412, Grade 7: SCP 25 - 30, £36,363 - £40,777)

Working Hours:

37

Location:

Woodrow housing services and Town Hall Redditch

Closing Date:

30/08/2026

Job Type:

Housing

Sector:

Local Councils

Business Unit:

Redditch

Job Introduction

Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.

The role

• Manage a wide range of cases , whilst wholeheartedly and positively to professionally and compliantly deliver the Councils statutory homelessness services in accordance with: Part VI & VII Housing Act 1996 (as amended by the Homelessness Act 2002); Homelessness Reduction Act 2017 & Homelessness Code of Guidance, Domestic Abuse Act 2021, and other relevant legislation.
• Provide enabling and supportive customer services that are firmly focused on the prevention and / or relief of homelessness and recovery from abuse.
• Throughout the applicant's journey through the service ensure, that all housing solutions are discussed, planned, understood and agreed through a regularly reviewed Personal Housing Plan (PHP) and risk assessment, so that expectations of all stakeholders to the case are clearly managed, and that any package of solutions is suitable and sustainable .
• The role is a career graded post, your grade will be determined based on your knowledge, qualifications and experience.

Key Requirements

Grade 6

• Where relief is required, work diligently, effectively and efficiently to bring the case to decision , ensuring close collaboration with and assistance to the Housing Solutions Team to ensure that the applicant is practicably and financially supported ready for any allocation, and that temporary accommodation placements, and storage of goods, are planned and managed effectively, efficiently and compliantly, in accordance with legislation and guidance, and needs of service managers.
• Professionally and compliantly deliver the Councils statutory homelessness services in accordance with: Part VI & VII Housing Act 1996 (as amended by the Homelessness Act 2002); Homelessness Reduction Act 2017 & Homelessness Code of Guidance, Domestic Abuse Act 2021, and other relevant legislation .
• As an integral part of a professional homelessness team, operate a compassionate , empathetic and respectful, yet fair and equitable service that has upmost regard for peoples’ individual vulnerabilities and circumstances .
• Provide advice in support of victims finding solutions to retain their existing accommodation, or secure alternative safe accommodation to prevent homelessness, including negotiating and mediating with landlords, families, agents and partner agencies, and using various initiatives and partnerships.

Grade 7

• Take the lead and have oversight of referrals, escalations and allocations of prevention and relief cases by less experienced Officers, providing good, clear technical advice and guidance,so that cases are managed with a firm focus on prevention,negotiation,mediation and using various initiatives and partnerships in operation to fully achieve objectives.
• Provide customers with housing prevention advice supporting them to sustain their current accommodation or support them to secure alternative accommodation through the provision of personalized housing plans .
• Manage and support less experienced staff with unanticipated demand through emergencies and making decisions in sometimes complex situations.
• Where a prevention/relief/main duty is required, that you carry out and support your colleagues to ensure that all work is carried out diligently, effectively and efficiently to bring the case to decision , ensuring close collaboration with the Housing Solutions Team to ensure that the applicant is ready for any allocation, and that temporary accommodation placements, and storage of goods, are planned and managed effectively, efficiently and compliantly, in accordance with legislation and guidance, and needs of service managers .
• Monitor colleagues with your case loads and casework, ensuring that you are diligently working thorough through the stages of homelessness, researching, interpreting and applying various legislative frameworks, case law, policy and practice to come to autonomous statutory decisions that will reduce and withstand statutory review and regulatory / legal challenge.

Skills & experience

Grade 6

• Minimum Level 2 qualifications related to homelessness practice. Have, be working towards, or willing to work towards a level 3 qualification related to homelessness practice.
• At least 1yearsdemonstrable experience working in the homelessness or social housing sector, or other relevant customer facing service, demonstrating transferable skills or lived experience

Grade 7

• A minimum level 3 qualification related to homelessness practice.
• At least 2 years demonstrable experience specific to the role, or demonstrable experience, with transferable skills within the social housing sector

Additional Information

The Councils offer a range of staff benefits:

• generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
• flexible working, where appropriate
• Employee Assistance Programme
• access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more

Closing date for receipt of completed applications: 30 August 2026 (Midnight)

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