Housing Solutions Manager

WMJobs; Bromsgrove; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Pension

Leave 25 days

Flexible working

EAP

Discount platform

Job summary

Bromsgrove District Council and Redditch Borough Council are seeking a Housing Solutions Manager to lead the Housing Solutions team and oversee the end-to-end void process. You will collaborate with managers to implement strategies that deliver a high-quality housing service.

The role focuses on homelessness prevention, managing nominations, and ensuring compliant delivery of services within the regulatory framework. Strong leadership and partnership skills are essential.

Qualifications

• Min Level 4 qualification related to housing management and social housing practices and to maintain annual CIH membership.
• At least 2 year relevant and recent experience in a housing managerial role.
• Experience of operating choice based letting systems and a general housing register and nominations in a local authority setting.
• Be experienced in void process management and know how to improve performance across multiple service areas.

Responsibilities

• Support the strategic and operational managers in delivering the vision, strategies and initiatives for the Housing Solutions team and the wider housing service.
• For all voids, provide managerial oversight and control of the end-to-end void process for the Housing Service, including close collaboration with all other relevant service areas that develops and delivers consistent high performance.
• Provide enabling supportive customer services that are firmly focused on the prevention and / or relief of homelessness through the Housing Register and provision of Temporary Accommodation
• Ensure that the Housing Solutions team support all officers, systems, and processes in operating the Homelessness, and Housing Solutions team, in delivering a seamless service.

Skills

Housing management

Team leadership

Policy compliance

Stakeholder collaboration

Education

Level 4 housing management qualification

Tools

Choice Based Lettings system

Local authority housing register

Job description

Bromsgrove and Redditch Councils,

Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.

The role

• Support the strategic and operational managers in delivering the vision, strategies and initiatives for the Housing Solutions team and the wider housing service, of which you are an integral part.
• For all voids, provide managerial oversight and control of the end-to-end void process for the Housing Service, including close collaboration with all other relevant service areas that develops and delivers consistent high performance.
• Provide enabling supportive customer services that are firmly focused on the prevention and / or relief of homelessness through the Housing Register and provision of Temporary Accommodation
• Ensure that the Housing Solutions team support all officers, systems, and processes in operating the Homelessness, and Housing Solutions team, in delivering a seamless service.

Key Requirements

• Work proactively and collaboratively with the Homelessness Manager, and wider service managers, to ensure your teams deliver a seamless technical and customer service under the legislative and regulatory framework for housing and homelessness.
• Through systems and policies, provide open and positive direct line management and good leadership to the Registrations and Allocations Team Leader and Temporary Accommodation Team Leader, and indirectly to the Housing Solutions Team.
• Ensure that the Local Authorities nomination agreements and processes are regularly updated, monitored and managed, to maximize stock available to the Council for allocation.
• From the register, ensure proactive identification of those homeless, threatened with homelessness, living in exceptional circumstances, or with health and welfare needs, that need to be prioritized and referred for casework and decision making, professionally supporting any formal decision-making processes as necessary.

Skills & Experience

• Min Level 4 qualification related to housing management and social housing practices and to maintain annual CIH membership.
• At least 2 year relevant and recent experience in a housing managerial role.
• Experience of operating choice based letting systems and a general housing register and nominations in a local authority setting
• Be experienced in void process management and know how to improve performance across multiple service areas

Additional Information

The Councils offer a range of staff benefits:

• pension
• generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
• flexible working, where appropriate
• Employee Assistance Programme
• access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more

What Next

Need further information? please contact [e-mail]

The closing date for receipt of completed applications is 7 September 2026 (Midnight)

For a full list of our current vacancies why not visit our WM Jobs Recruiter Page

Attached documents

1. Housing Solutions Manager JD PS.docx