Homeless Support Worker

Rotherwood; Burnley; Presencial; GBP 12.000 - 18.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Flexible ad-hoc shifts

Day, night and weekend work

Variety of homelessness services

Supportive recruitment team

Descripción de la vacante

Rotherwood Cares is seeking experienced Homeless Support Workers to join our agency team, delivering flexible staffing to homelessness services across Lancashire. You will support vulnerable adults experiencing homelessness, housing instability, and complex needs, providing practical and emotional support.

Successful candidates will work independently or as part of a team; duties include safeguarding, de-escalation, record-keeping, and collaboration with housing officers, social workers and

Formación

• 12 months minimum experience in homelessness services or similar complex needs environment.
• Experience supporting vulnerable adults with homelessness, mental health, substance misuse or multiple disadvantages.
• Good safeguarding knowledge and professional boundaries.
• Confidence in managing crises and using de-escalation techniques.
• Knowledge of trauma-informed and person-centred approaches.
• Strong communication, problem-solving and record-keeping skills.
• Ability to work independently and adapt to different services.
• Compassionate, resilient and non-judgemental attitude.

Responsabilidades

• Provide person-centred support to individuals experiencing homelessness or housing instability.
• Support service users with complex needs, including mental health and substance misuse.
• Help develop independent living skills: budgeting, accommodation upkeep and daily routines.
• Assist access to housing, benefits, healthcare, employment and other services.
• Build professional relationships while maintaining boundaries.
• Support during crises with de-escalation and safe responses.
• Encourage engagement with support plans and promote wellbeing and positive outcomes.
• Complete accurate daily records, incident reports and risk assessments.
• Collaborate with housing officers, social workers and health teams.
• Follow safeguarding procedures and organisational policies.

Conocimientos

Compassionate

Reliable

Communication skills

Record-keeping

De-escalation techniques

Trauma-informed approach

Independent working

Problem-solving

Educación

Health and Social Care qualification

Descripción del empleo

Location: Burnley, Nelson, Colne, Accrington & Surrounding Areas

Job Type: Temporary / Agency / Ad-Hoc

Hours: Flexible – Days, Nights and Weekends

About the Role

Rotherwood Cares is currently recruiting experienced, compassionate and reliable Homeless Support Workers to join our growing agency team, providing flexible staffing support to homelessness services, supported accommodation and housing providers across Lancashire.

We are looking for individuals who have previous experience supporting vulnerable adults experiencing homelessness, housing instability, mental health difficulties, substance misuse and other complex needs.

This is an excellent opportunity for experienced Support Workers seeking flexible agency shifts, whether you are looking for additional hours alongside your current employment or ongoing temporary opportunities within the homelessness and supported housing sector.

Successful candidates will be confident working independently and as part of a team, providing practical and emotional support to individuals experiencing challenging circumstances.

Key Responsibilities

• Providing person-centred support to individuals experiencing homelessness, rough sleeping or housing instability.
• Supporting service users with complex needs, including mental health difficulties, substance misuse and challenging behaviours.
• Assisting individuals to develop independent living skills, including budgeting, maintaining accommodation and managing daily routines.
• Supporting service users to access housing, benefits, healthcare, employment and other essential services.
• Building positive and professional relationships with service users while maintaining appropriate boundaries.
• Supporting individuals during periods of crisis, using effective de-escalation and conflict management techniques.
• Encouraging engagement with support plans and promoting independence, wellbeing and positive outcomes.
• Completing accurate daily records, incident reports, risk assessments and support documentation.
• Working collaboratively with housing officers, social workers, mental health teams and other external professionals.
• Following safeguarding procedures and organisational policies to ensure the safety and wellbeing of service users.

Essential Requirements

• Minimum 12 months' previous experience working within homelessness services, supported housing or a similar complex needs environment.
• Experience supporting vulnerable adults with homelessness, mental health difficulties, substance misuse or multiple disadvantages.
• Good understanding of safeguarding vulnerable adults and professional boundaries.
• Confidence managing challenging situations, responding to crises and using de-escalation techniques.
• Knowledge of trauma-informed and person-centred approaches.
• Strong communication, problem-solving and record-keeping skills.
• Ability to work independently and adapt to different services and environments.
• A compassionate, resilient and non-judgemental approach.
• Willingness to complete all necessary pre-employment and compliance checks.
• Experience working within hostels, homeless shelters, supported accommodation, outreach services or housing support services would be highly advantageous.
• A relevant qualification in Health and Social Care, Housing or a related field is desirable but not essential.

What We Offer

• Flexible ad-hoc agency shifts to suit your availability.
• Day, night and weekend opportunities, depending on client requirements.
• Opportunities to work across a variety of homelessness and supported housing services.
• The flexibility to work around existing commitments.
• A friendly, approachable and supportive recruitment team.
• Ongoing opportunities for additional shifts based on availability and client demand