Flexible Homeless Support Worker (Ad-Hoc Shifts)

Rotherwood; Burnley; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Flexible ad-hoc shifts

Day, night and weekend work

Variety of homelessness services

Supportive recruitment team

Job summary

Rotherwood Cares is seeking experienced Homeless Support Workers to join our agency team, delivering flexible staffing to homelessness services across Lancashire. You will support vulnerable adults experiencing homelessness, housing instability, and complex needs, providing practical and emotional support.

Successful candidates will work independently or as part of a team; duties include safeguarding, de-escalation, record-keeping, and collaboration with housing officers, social workers and

Qualifications

• 12 months minimum experience in homelessness services or similar complex needs environment.
• Experience supporting vulnerable adults with homelessness, mental health, substance misuse or multiple disadvantages.
• Good safeguarding knowledge and professional boundaries.
• Confidence in managing crises and using de-escalation techniques.
• Knowledge of trauma-informed and person-centred approaches.
• Strong communication, problem-solving and record-keeping skills.
• Ability to work independently and adapt to different services.
• Compassionate, resilient and non-judgemental attitude.

Responsibilities

• Provide person-centred support to individuals experiencing homelessness or housing instability.
• Support service users with complex needs, including mental health and substance misuse.
• Help develop independent living skills: budgeting, accommodation upkeep and daily routines.
• Assist access to housing, benefits, healthcare, employment and other services.
• Build professional relationships while maintaining boundaries.
• Support during crises with de-escalation and safe responses.
• Encourage engagement with support plans and promote wellbeing and positive outcomes.
• Complete accurate daily records, incident reports and risk assessments.
• Collaborate with housing officers, social workers and health teams.
• Follow safeguarding procedures and organisational policies.

Skills

Compassionate

Reliable

Communication skills

Record-keeping

De-escalation techniques

Trauma-informed approach

Independent working

Problem-solving

Education

Health and Social Care qualification

Job description

Rotherwood Cares is seeking experienced Homeless Support Workers to join our agency team, delivering flexible staffing to homelessness services across Lancashire. You will support vulnerable adults experiencing homelessness, housing instability, and complex needs, providing practical and emotional support.

Successful candidates will work independently or as part of a team; duties include safeguarding, de-escalation, record-keeping, and collaboration with housing officers, social workers and