Homeless Support Scheme Manager

Homeless Link; Preston; Hybrid; GBP 40,000 - 42,000; Full time

Benefits offered by this job

Pension scheme

Health cash plan (you and dependants)

Enhanced sick pay

Parental leave

Wellbeing support

Job summary

Homeless Link seeks a Homeless Support Scheme Manager for The Crossings in Preston. You will oversee an expanded service and lead a housing management team to provide safe accommodation for homeless families and support their move to permanent tenancies.

The role is based at The Crossings with 37 hours per week, Monday to Friday, in a permanent position. We value safeguarding, collaborative working with partners, and staff development.

Qualifications

• Experience delivering supported housing services and strong housing management knowledge.
• Strong safeguarding knowledge for children and vulnerable adults.
• Excellent relationship-building and multi-agency collaboration skills.
• Calm under pressure with conflict management and problem-solving abilities.
• Proven experience leading and developing teams.

Responsibilities

• Oversee management of the expanded Crossings service with 16 flats.
• Lead and develop a dedicated housing management team responsible for tenants.
• Ensure tenants have safe, comfortable accommodation.
• Support residents to progress to permanent tenancies.

Skills

Housing management

Safeguarding

Relationship building

Conflict management

Team leadership

Education

Degree in housing or related field

Job description

Homeless Support Scheme Manager

37 hours per week, Monday to Friday

Based at The Crossings, Preston (PR5)

Permanent

£41,000 per annum

What will you be doing in this role?

You will be overseeing management of our expanded service at the The Crossings. This scheme comprises 16, high quality, spacious flats that provide temporary accommodation for homeless families. You will lead and manage a dedicated team delivering intensive housing management support, ensuring our tenants have safe, comfortable accommodation whilst supporting their move on to permanent tenancies.

What we are looking for:

• Experience of delivering supported housing services, or a similar service, along with a strong understanding of housing management.
• Strong knowledge of safeguarding principles knowledge regarding children and vulnerable adult.
• Excellent relationship-building skills, with confidence in working collaboratively with external partners, and multi-agency networks.
• The ability to remain calm and effective under pressure, with strong conflict management and problem-solving skills.
• Proven experience of leading and developing teams, empowering your team to build their skills, achieve their goals, and realise their full potential.

It would be great if you also had:

• Experience of working with families
• Knowledge and application of Trauma-Informed Care and Psychologically Informed Environments (PIE) approaches.
• A housing-related qualification at degree level, or an equivalent professional qualification.
• Experience of designing and delivering training.

Working arrangements:

This role is based at The Crossings, Preston (PR5). We offer flexible working arrangements wherever possible to accommodate our business and your personal needs.

Why work at Community Gateway?

We are a values-based organisation who truly care about our employees, their health, safety and wellbeing. We aim for a great employee experience and that includes offering a range of benefits – have a look at the attached leaflet for more information. Our holiday entitlement starts at 26 days plus bank holidays (including your birthday off and Christmas closure!).

We also offer a great pension scheme where CGA will pay in contributions up to 10%, a company-paid health cash plan for you and your dependants (including 24/7 GP), enhanced sick pay and parental leave, reward and recognition scheme, wellbeing support, training and development and much more.

Inclusion is key for us. We would love to hear from people from diverse backgrounds for this role, those who may be underrepresented in our organisation. We aim to reflective of the communities in which we operate and if you speak a second language this can come in handy!

A bit more about us:

Community Gateway own and manage almost 7000 homes across the city of Preston, but we are so much more than just a landlord. We aim to offer great customer service, providing safe, well-maintained and affordable homes, and making a positive difference to the communities in which we work. We make sure that we manage our business to the highest of standards and are working to create a sustainable future.

And finally, we want to be a great place to work….so if you think you have the skills, experience and can live our values, then we want to hear from you.

Dates for your diary:

The closing date for this role is Monday 26th October 2026 at midnight with interviews expected to be held week commencing 2nd November 2026.

If you haven't done so already, check out the job description and candidate pack on our website for more about us and top tips for submitting a successful application.