Customer Support Officer

TN United Kingdom; Liverpool; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in the UK is seeking a Customer Support Officer for their Kirkby depot. The role involves providing exceptional customer service, managing visitor access, and processing transactions. This full-time position offers a competitive hourly rate and the opportunity to work in a dynamic environment.

Qualifications

• Experience in customer service roles preferred.
• Ability to handle queries via phone, email, and digital channels.

Responsibilities

• Provide professional customer service at the depot reception.
• Operate the security barrier system and assist visitors.
• Process payments and respond to customer queries.

Skills

Customer Service

Communication

Problem Solving

Job description

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Customer Support Officer needed in Kirkby, £12.59phPAYE – Reference: RQ1513268

• To provide a professional and welcoming customer service at the depot reception point, ensuring MOT, Taxi customers and visitors are made aware of site safety instructions, signed in and issues temporary visitor passes
• To operate the security barrier system ensuring visitors are provided with clear instructions around entering the site
• To process post, face to face card payment transactions and stationary deliveries to Neighbourhoods and Environment
• To respond to customer service queries by telephone and email or digital media channels

This is a full time role on a temporary contract basis.