Homeless Support Officer

ClwydAlyn Housing; Llandudno; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Option to buy or sell annual leave

Up to 8% pension contribution

Professional development and learning

Mental Health & Wellbeing recognition

Vivup discounts

Cycle to Work

Influence organisational strategy

Role with real purpose

Job summary

ClwydAlyn is recruiting a Homeless Support Officer to work in Isallt, Conwy, 37 hours per week on a rota that includes evenings, weekends and bank holidays. You will support individuals to live independently, develop life skills and access opportunities.

Using a person-centred approach, you will build confidence, plan tailored support, manage risks and maintain accurate records while coordinating with housing, health and social care partners.

Qualifications

• Experience delivering person-centred support to vulnerable individuals.
• Knowledge of trauma-informed practice and ACEs.
• Experience promoting independent living skills (budgeting, tenancy, education or employment).
• Strong communication and relationship-building skills.
• Good IT skills and maintaining accurate records.

Responsibilities

• Build positive, professional relationships with residents and provide consistent support.
• Develop, review and deliver person-centred support plans and risk assessments.
• Support residents to access education, training, volunteering and employment opportunities.
• Encourage life skills development, independence and tenancy readiness.
• Facilitate activities that promote wellbeing, confidence and social inclusion.
• Work with partner agencies including housing, health, social care and support services.
• Maintain accurate case notes, support records and incident reporting.
• Support safeguarding practices and promote resident safety and wellbeing.
• Undertake housing management duties including benefits and tenancy matters.
• Contribute to a safe, welcoming and supportive environment across the service.

Skills

Person-centred support

Communication skills

Safeguarding

Teamwork

IT skills

Tools

Microsoft Word

Job description

Homeless Support Officer

Isallt, Conwy | 37 hours per week | Rota Based | Includes Evenings, Weekends and Bank Holidays

Be the difference in someone's journey to independence.

At ClwydAlyn, we're working to end poverty across North Wales by providing homes and support services that help people thrive. Guided by our values of Trust, Kindness and Hope, we're looking for a compassionate and motivated Homeless Support Officerto join our Supported Living team.

In this rewarding role, you'll support individuals to live independently, develop life skills, achieve personal goals and play an active role in their communities.

What’s in it for you?

• 25 days annual leave plus bank holidays - rising to 30 days after 5 years' service
• Option to buy or sell annual leave
• Up to 8% pension contribution
• Professional development and continuous learning opportunities
• Work for an organisation recognised for Mental Health & Wellbeing
• Vivup benefits platform, discounts and savings
• Cycle to Work scheme
• The opportunity to influence organisational strategy and culture
• A role with real purpose and impact

About the Role

As a Homeless Support Officer, you'll work alongside individuals to help them live as independently as possible, providing tailored support based on their individual needs, goals and aspirations.

Using a person-centred approach, you'll support people to develop confidence, build practical life skills and access opportunities that enhance their wellbeing and quality of life.

One day you might be supporting someone with budgeting, cooking or managing their tenancy, while the next you could be helping them access education, employment, healthcare or community activities. Every day brings new opportunities to make a meaningful difference.

What You'll Be Doing

• Building positive, professional relationships with residents and providing consistent support throughout their journey.
• Developing, reviewing and delivering person-centred support plans and risk assessments.
• Supporting residents to access education, training, volunteering and employment opportunities.
• Encouraging life skills development, independence and tenancy readiness.
• Facilitating activities that promote wellbeing, confidence, social inclusion and community engagement.
• Working closely with partner agencies including housing, health, social care and support services.
• Maintaining accurate case notes, support records and incident reporting.
• Supporting safeguarding practices and promoting the safety and wellbeing of residents.
• Undertaking housing management duties, including supporting residents with benefits, tenancy matters and rehousing pathways.
• Contributing to a safe, welcoming and supportive environment across the service.

About You

We're looking for someone who genuinely believes in people's potential and is passionate about helping them achieve it.

You'll be compassionate, trustworthy and resilient, with a positive attitude and a commitment to supporting people to live the life they choose. You'll understand the importance of promoting independence, encouraging choice and empowering people to achieve their goals.

You will be someone who:

• Embodies our values of Trust, Kindness and Hope in everything you do.
• Builds strong, trusting relationships while maintaining appropriate professional boundaries.
• Remains calm, confident and solution-focused when faced with challenging situations.
• Shows resilience and emotional intelligence when supporting people with complex needs.
• Is comfortable working both independently and as part of a wider team.
• Embraces change, seeks solutions and works collaboratively with partner organisations.
• Takes a proactive and positive approach to supporting people to achieve their goals.
• Is committed to safeguarding, equality, diversity and inclusion.

What You'll Bring

You'll ideally have experience supporting vulnerable adults within homelessness, housing, mental health, substance misuse, domestic abuse, social care or similar support settings.

We're particularly interested in candidates with:

• Experience delivering person-centred support to vulnerable individuals.
• Experience supporting people with learning disabilities, autism, mental health needs or other complex support needs.
• Knowledge of trauma-informed practice and the impact of adverse childhood experiences (ACEs).
• Experience promoting independent living skills such as budgeting, cooking, tenancy management, education, training or employment opportunities.
• Experience working collaboratively with partner agencies, including health professionals, social workers, support providers and community organisations.
• Understanding of areas such as homelessness, mental health, substance misuse, VAWDASV, neurodiversity or related support services.
• Strong communication and relationship-building skills.
• Experience managing risk, safeguarding concerns and challenging behaviours.
• Good IT skills, including experience using Microsoft Word and maintaining accurate records.
• An understanding of housing, benefits and tenancy sustainment would be advantageous.

Why ClwydAlyn?

At ClwydAlyn, you'll be joining an organisation with a clear social purpose and a genuine commitment to making a difference in people's lives. You'll be supported to learn, develop and grow in your role while working alongside colleagues who are passionate about creating positive change.

Together, we're working to end poverty and build stronger communities across North Wales.

Ready to join us?

If you're looking for a rewarding role where you can make a real difference every day, support people to achieve positive change, and be part of a team driven by Trust, Kindness and Hope, we'd love to hear from you.

Apply today and become part of the team at ClwydAlyn