Housing Officer

ClwydAlyn; St Asaph; On-site; GBP 34,000 - 41,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Pension up to 8%

Professional development

Cycle to Work

Vivup discounts

Job summary

ClwydAlyn is recruiting a Housing Officer to cover Denbighshire & Conwy on a fixed-term contract (17 months). You will manage a diverse caseload, support tenancy sustainment, and resolve housing issues while promoting safe, thriving communities.

The role involves estate inspections, multi-agency collaboration and helping residents access welfare benefits and other support. 37 hours per week, salary £37,541.20 p.a.

Qualifications

• Experience in frontline housing management.
• Knowledge of tenancy management and welfare benefits.
• Ability to build positive relationships with residents.
• Strong communication and conflict-resolution skills.
• Willingness to travel across Denbighshire and Conwy.

Responsibilities

• Manage a portfolio of homes and build positive relationships with residents.
• Support tenancy sustainment and successful outcomes.
• Manage rent accounts and minimise arrears via early intervention.
• Advise on housing matters including welfare benefits and neighbourhood issues.
• Conduct property and estate inspections to maintain standards.

Skills

Frontline housing management

Welfare benefits knowledge

Communication skills

Negotiation skills

Team collaboration

Education

CIH Level 3 or equivalent

Tools

Housing management systems

Microsoft Office

Job description

Covering Denbighshire & Conwy | £37,541.20 per annum | 37 hours per week | Fixed Term Contract (17 Months)

Help people thrive in their homes and communities.

At ClwydAlyn, we're working to end poverty across North Wales by providing high-quality homes and support services that help people thrive. Guided by our values of Trust, Kindness and Hope, we're looking for a motivated and customer-focused Housing Officer to join our Housing Services team on a fixed-term basis.

This is a fast-paced and varied role where you'll have the opportunity to make a real difference to people's lives. You'll support residents to sustain their tenancies, resolve housing issues, maximise their income and access the help they need, while helping us create safe, thriving communities across Denbighshire and Conwy.

What's in it for you?

• 25 days annual leave plus bank holidays, rising to 30 days after 5 years' service
• Option to buy or sell annual leave
• Up to 8% pension contribution
• Professional development and learning opportunities
• Work for an organisation recognised for Mental Health & Wellbeing
• Vivup benefits platform and discounts
• Cycle to Work scheme
• A role with real purpose and impact

About The Role

As a Housing Officer, you'll manage a diverse caseload of residents, delivering a high-quality housing management service that puts customers at the heart of everything we do. You'll be responsible for supporting tenancy sustainment, managing rent accounts, maintaining positive neighbourhoods and helping residents overcome challenges that may affect their housing.

No two days are the same. One day you may be supporting a resident with welfare benefits or resolving a neighbourhood issue, while the next you could be undertaking estate inspections, attending multi-agency meetings or helping a new resident settle into their home.

What You'll Be Doing

• Managing a portfolio of homes and building positive relationships with residents.
• Supporting tenancy sustainment and helping residents achieve successful outcomes.
• Managing rent accounts and minimising arrears through early intervention and support.
• Providing advice on housing-related matters, including welfare benefits and neighbourhood issues.
• Conducting property and estate inspections to maintain standards and identify improvements.
• Investigating and resolving anti-social behaviour and community concerns.
• Working collaboratively with external agencies and partner organisations.
• Supporting the allocation and letting of homes.
• Promoting resident engagement and community involvement.
• Maintaining accurate records and performance information.
• Ensuring services are delivered in line with legislation, policy and regulatory requirements.

About You

We're looking for someone who enjoys working in a dynamic environment and is passionate about delivering excellent services to residents.

You will be someone who:

• Embodies our values of Trust, Kindness and Hope.
• Builds positive relationships and communicates effectively with a wide range of people.
• Takes a proactive and solution-focused approach to challenges.
• Is organised and able to manage competing priorities.
• Works confidently on their own initiative while contributing to team success.
• Demonstrates empathy, professionalism and sound judgement.
• Enjoys finding solutions and working collaboratively with colleagues and partner agencies.
• Is committed to delivering excellent customer service.

What You'll Bring

We're particularly interested in candidates who have:

• Experience working in a frontline housing management role.
• Knowledge of housing legislation, tenancy management and welfare benefits.
• Experience managing a varied caseload and prioritising workloads effectively.
• Strong communication, negotiation and conflict-resolution skills.
• Experience supporting residents through sensitive or challenging situations.
• Experience working with external agencies and partner organisations.
• Good IT skills, including Microsoft Office and housing management systems.
• The ability to travel across Denbighshire and Conwy as required.

A relevant housing qualification, such as CIH Level 3 or equivalent, would be advantageous. However, we recognise that housing management is a broad role and welcome applications from candidates who may have experience in some areas and are keen to develop in others.

Why ClwydAlyn?

At ClwydAlyn, you'll join an organisation with a clear social purpose and a genuine commitment to helping people and communities’ flourish. You'll be trusted to make decisions, supported to develop your skills and encouraged to work collaboratively to achieve the best outcomes for residents.

Together, we're working to end poverty and create stronger communities across North Wales.

Ready to Join Us?

If you're looking for a rewarding role where you can make a positive impact, help residents achieve their goals and be part of a team driven by Trust, Kindness and Hope, we'd love to hear from you.