ADVICE MENTOR

Cyngor Caerdydd/Cardiff Council; Cardiff; Hybrid; GBP 25,000 - 34,000; Full time

Job summary

Cardiff Council is seeking an Advice Mentor within the Housing Option Service to carry out quality audits of cases assessed by the Homeless Assessment Teams, ensuring consistent, high-quality advice and support for clients in housing need.

The post holder will be available to assist officers with making clear and concise decisions to progress the Homeless Assessment Officer's caseload in a busy housing environment in Cardiff.

Qualifications

• Experience of working with the public, in a housing related environment will be an advantage.
• You will need the skills to cope under pressure in a busy and challenging environment.

Responsibilities

• Undertake quality audits of cases assessed by the Homeless Assessment Teams to ensure consistent advice and support is provided to clients.
• Be available to officers who need assistance with making clear and concise decisions to progress the Homeless Assessment Officer's caseload.

Skills

Public-facing experience

Ability to cope under pressure

Job description

Housing Option Service provides advice and assistance under the Council’s corporate duty to help clients who are in housing need. The service provides assistance to vulnerable people when they are at greatest need.

About the job

The role of Advice Mentor sits within this Service and will undertake quality audits of cases assessed by the Homeless Assessment Teams to ensure consistent advice and support is always provided to clients.

The post holder will be required to be available to officers who will need assistance with making clear and concise decisions to aid the progress of the Homeless Assessment Officer's case load.

What We Are Looking For From You

Experience of working with the public, in a housing related environment will be an advantage. You will need the skills to cope under pressure in a busy and challenging environment.

Additional information

This post is subject to a Disclosure and Barring Service Enhanced
check.

Safeguarding and Child Protection are key priorities for the Council. We aim
to support children and vulnerable adults to ensure they are as safe as they can possibly be. Our services and schools are committed to ensuring the
safety and protection of all children and vulnerable adults, and will take action
to safeguard their well-being, and acknowledge that children and vulnerable
adults have a right to protection. This is supported in the general ethos of the
Council and all schools.

This vacancy is suitable for post share.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

We understand you might use AI and other resources for your application;
however, please ensure all information you provide is factually accurate,
truthful, original and does not include ideas or work that is not your own.

Job Category Housing

Department Housing & Communities

Working Pattern/Contract Type Full Time Permanent