Homefinder And Registration Advisor

Belmont Recruitment; East Midlands; Vor Ort; GBP 24.000 - 31.000; Vollzeit

Zusammenfassung

Belmont Recruitment are currently looking for a Homefinder and Registration Advisor to join Derby City Council's Housing Team on an initial 3-month temporary contract. This is a full-time role working 37 hours per week, Monday to Friday.

Register applicants, verify eligibility, and assess housing need, supporting vulnerable residents through the rehousing process and managing bids within the Housing Allocations framework. Experience in social housing and Part 6 Act 1996 is essential.

Qualifikationen

• Experience working as a Homefinder and Registration Advisor.
• Knowledge of the Part 6 Housing Act 1996.
• Awareness of welfare benefits.
• Social Housing experience.
• Experience of dealing with customers by telephone and/or face to face.

Aufgaben

• Register new applicants for social housing and update existing applications when household circumstances change.
• Carry out verification checks to confirm eligibility.
• Assess housing need and award priority in line with the Housing Allocations Policy.
• Support applicants through the rehousing process, including placing bids on behalf of vulnerable people and those in the Emergency (Homeless) band.
• Review inactive applicants or those who repeatedly refuse properties; remove them from the register where appropriate under agreed policies.
• Create property adverts for Homefinder Partner landlords and assist with the mutual exchange registration process.
• Provide guidance and support to partner landlords.
• Contribute to team targets and service plans.
• Work with internal and external partners to maintain high performance and customer service standards.
• Handle customer enquiries efficiently.
• Complete clerical and administrative tasks.
• Use Derby Homes' computerised systems and new technology.
• Attend team meetings, conferences and training as required.
• Demonstrate commitment to equality policies, comply with all personnel, health & safety and safeguarding policies, and undertake any other duties appropriate to the grade.

Kenntnisse

Homefinder Advisor experience

Housing Act knowledge

Welfare benefits awareness

Social housing experience

Customer service (phone/face-to-face)

Jobbeschreibung

Belmont Recruitment are currently looking for a Homefinder and Registration Advisor to join Derby City Council's Housing Team on an initial 3-month temporary contract. This is a full-time role working 37 hours per week, Monday to Friday.

Key Responsibilities

• Register new applicants for social housing and update existing applications when household circumstances change.
• Carry out verification checks to confirm eligibility.
• Assess housing need and award priority in line with the Housing Allocations Policy.
• Support applicants through the rehousing process, including placing bids on behalf of vulnerable people and those in the Emergency (Homeless) band to help them move on from temporary accommodation.
• Review inactive applicants or those who repeatedly refuse properties; remove them from the register where appropriate under agreed policies.
• Create property adverts for Homefinder Partner landlords and assist with the mutual exchange registration process.
• Provide guidance and support to partner landlords.
• Contribute to team targets and service plans.
• Work with internal and external partners to maintain high performance and customer service standards.
• Handle customer enquiries efficiently.
• Complete clerical and administrative tasks.
• Use Derby Homes' computerised systems and new technology.
• Attend team meetings, conferences and training as required.
• Demonstrate commitment to equality policies, comply with all personnel, health & safety and safeguarding policies, and undertake any other duties appropriate to the grade.

Essential Requirements

• Experience working as a Homefinder and Registration Advisor
• Knowledge of the Part 6 Housing Act 1996
• Awareness of welfare benefits
• Social Housing experience
• Experience of dealing with customers by telephone and/or face to face