Homebased Business Travel Consultant

Succeed Recruitment Solutions Limited; Glasgow; Remote; GBP 32,000 - 39,000; Full time

Job summary

Succeed Recruitment Solutions Limited is assisting an award-winning travel management provider to hire experienced Home-based Business Travel Consultants.

The role offers a 4 on, 4 off rota with day and overnight shifts, supporting customers outside standard hours while delivering professional consultancy and cost-effective travel solutions.

Qualifications

• Native GDS experience and reservations knowledge is essential.
• Fares knowledge including post-ticketing changes and cancellations.
• Strong written and spoken communication skills across channels.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Handle live travel issues outside office hours to support clients.
• Provide consultancy and value-added solutions to clients.
• Monitor budgets, SLAs, and carriers for best value.
• Respond to airline messages and manage bookings on hold.
• Process amendments, cancellations and schedule changes.
• Resolve disruptions and communicate changes to clients.
• Stay updated on industry changes and airline contracts.
• Maintain high levels of customer service and achieve targets.

Skills

GDS experience

Travel reservations

fares knowledge

Written and verbal communication

Independence

Problem ownership

Multitasking

24/7 shift availability

Tools

None

Job description

Our client is an award winning provider of travel management solutions, with a dedicated in-house team of out of hours Business Travel Consultants and a global presence with offices in the UK, Canada, Africa and across Europe. They’re now looking to expand this team and are keen to speak to experienced Business Travel Consultants, looking for an opportunity to work from home.

The role operates on a 4 on, 4 off rota basis, Monday - Sunday and involves a mix of day time and overnight shifts, so will suit those looking for variety in their working week and who’ll enjoy having 4 days off following every 4 days worked!

Our client can offer a competitive salary of up to £35k plus bonus and excellent industry benefits.

Role of Home-based Business Travel Consultant:

• Handling live customer travel issues outside of standard office hours to support their travel needs
• Providing a professional consultancy service for all clients, anticipating their needs and offering a range of value-added solutions to exceed their expectations
• Maintaining an awareness of budgets and SLAs and advising best value carriers etc. accordingly
• Regularly checking and actioning airline queue messages and monitor existing bookings on hold
• Handling amendments, cancellations and schedule changes
• Quickly and effectively solving issues relating to travel disruption, flight cancellations, emergencies etc.
• Keep up to date with changes within the travel sector e.g. Crisis, industrial action
• Continually keeping fully abreast of airline contracts, routings and services
• Maintaining an outstanding level of customer service
• Achieving and maintaining targets whilst working efficiently

Skills required for the role:

• Native GDS experience & experience in business or leisure travel reservations- essential
• Excellent fares knowledge including post ticketing changes and cancellations
• High level of written and verbal communication skills who can deal with clients over the phone, emails and what's apps
• Ability to work independently
• Resolution-focused - taking ownership of problems
• Ability to multitask and adapt to an ever-changing environment
• Willingness to work a varied 24/7 shift pattern