Homebased Business Travel Consultant

Succeed Recruitment Solutions Limited; Bradford; Remote; GBP 32,000 - 39,000; Full time

Job summary

Succeed Recruitment Solutions Limited is seeking a Home-based Business Travel Consultant for a travel management provider. The role operates on a 4 on, 4 off rota, including day and overnight shifts, to cover out-of-hours support and deliver flexible service.

Responsibilities include handling live travel issues, advising on value carriers, processing amendments and disruptions, and maintaining high levels of customer service while meeting targets.

Qualifications

• Native GDS experience and business/leisure travel reservations is essential.
• Excellent fares knowledge including post ticketing changes and cancellations.
• High level of written and verbal communication skills to deal with clients over phone, emails and apps.
• Ability to work independently.
• Resolution-focused with ownership of problems.
• Ability to multitask and adapt in a changing environment.
• Willingness to work a varied 24/7 shift pattern.

Responsibilities

• Handling live customer travel issues outside of standard office hours to support travel needs.
• Providing a professional consultancy service, anticipating needs and offering value-added solutions.
• Maintaining budgets and SLAs and advising best value carriers accordingly.
• Regularly checking airline queue messages and monitoring bookings on hold.
• Handling amendments, cancellations and schedule changes.
• Solving issues related to travel disruption, cancellations and emergencies.
• Keeping up to date with changes in travel sector and crises.
• Staying informed on airline contracts, routings and services.
• Maintaining outstanding customer service and achieving targets.

Skills

GDS experience

Fares knowledge

Written and verbal communication

Independent work

Problem ownership

multitasking

24/7 shift pattern

Job description

Our client is an award winning provider of travel management solutions, with a dedicated in-house team of out of hours Business Travel Consultants and a global presence with offices in the UK, Canada, Africa and across Europe. They’re now looking to expand this team and are keen to speak to experienced Business Travel Consultants, looking for an opportunity to work from home.

The role operates on a 4 on, 4 off rota basis, Monday - Sunday and involves a mix of day time and overnight shifts, so will suit those looking for variety in their working week and who’ll enjoy having 4 days off following every 4 days worked!

Our client can offer a competitive salary of up to £35k plus bonus and excellent industry benefits.

Role of Home-based Business Travel Consultant:

• Handling live customer travel issues outside of standard office hours to support their travel needs
• Providing a professional consultancy service for all clients, anticipating their needs and offering a range of value-added solutions to exceed their expectations
• Maintaining an awareness of budgets and SLAs and advising best value carriers etc. accordingly
• Regularly checking and actioning airline queue messages and monitor existing bookings on hold
• Handling amendments, cancellations and schedule changes
• Quickly and effectively solving issues relating to travel disruption, flight cancellations, emergencies etc.
• Keep up to date with changes within the travel sector e.g. Crisis, industrial action
• Continually keeping fully abreast of airline contracts, routings and services
• Maintaining an outstanding level of customer service
• Achieving and maintaining targets whilst working efficiently

Skills required for the role:

• Native GDS experience & experience in business or leisure travel reservations- essential
• Excellent fares knowledge including post ticketing changes and cancellations
• High level of written and verbal communication skills who can deal with clients over the phone, emails and what's apps
• Ability to work independently
• Resolution-focused - taking ownership of problems
• Ability to multitask and adapt to an ever-changing environment
• Willingness to work a varied 24/7 shift pattern