Home Visits Scheduler: Fast-Paced, Customer-Focused Admin

Specsavers; Bellshill; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

30 days holiday per annum

Birthday day off

Specsavers Perks Scheme

WeCare Support

Headspace App

Job summary

Specsavers in Bellshill, North Lanarkshire, is seeking a Scheduler for our Home Visits team. You will plan and schedule clinics, handle inbound and outbound calls, and deliver excellent customer service in a fast-paced environment.

You will need appointment-setting experience, a strong telephone manner, and the ability to work at pace. The role offers training, benefits, and a structured schedule from Monday to Friday.

Qualifications

• Experience in appointment setting or scheduling.
• Excellent telephone manner and customer service skills.
• Ability to manage a busy workload and work at pace.

Responsibilities

• Plan and schedule clinics for Home Visits teams in Optics and Audiology.
• Handle inbound calls from customers, care homes and third parties; make outbound calls.
• Provide administration support and ensure timely responses.

Skills

Appointment scheduling

Telephone manner

Work at pace

Call centre experience

Job description

Specsavers in Bellshill, North Lanarkshire, is seeking a Scheduler for our Home Visits team. You will plan and schedule clinics, handle inbound and outbound calls, and deliver excellent customer service in a fast-paced environment.

You will need appointment-setting experience, a strong telephone manner, and the ability to work at pace. The role offers training, benefits, and a structured schedule from Monday to Friday.