Administrator/Scheduler

Specsavers; Stapleford; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Birthday day off

28 days holiday (incl. Bank Holidays)

Specsavers Perks Scheme

WeCare Support

Headspace App

Eyecare and hearcare discounts

Job summary

Specsavers is seeking an Administrator/Scheduler for our Home Visits team in Stapleford. Based at our Lawmax House office, you’ll manage admin, appointment bookings, and NHS information processing, ensuring efficient routing and customer care.

You’ll handle inbound and outbound calls, coordinate with clinical teams across the region, and provide outstanding service while maintaining attention to detail and schedules.

Qualifications

• Previous administration experience is essential.
• Previous optics experience is essential.
• Previous route planning or scheduling experience is desirable.

Responsibilities

• Manage admin duties and clinic scheduling for Home Visits.
• Update customer files and handle NHS patient information entry.
• Answer inbound calls and make outbound calls to customers; discuss quotes and pricing options where appropriate.
• Support the clinical team during local clinics and coordinate with external partners.
• Prioritise a busy workload and manage deadlines with strong time management.

Skills

Route planning

Appointment scheduling

Customer service

Call centre experience

Communication skills

Job description

So, you’re an organisation expert wanting to take your career to the next level? Our Administrator/Scheduler role within our Home Visits service could be perfect for you.

We need you to have optics experience for this particular position.

As an Administrator/Scheduler with Specsavers, you’ll be a key part of our business, ensuring all admin and clinic scheduling & appointment booking is completed in the most effective and efficient way possible for our Home Visits team, while always putting our customers first. The role also involves administrative duties, including updating customer files, therefore strong attention to detail is essential. You’ll take incoming calls, as well as making outbound calls to customers, as such, excellent communication skills and a professional telephone manner are required. It would be great is you have an understanding of the Specsavers products and pricingand be confident discussing quotes and pricing options with patients over the phone. You will also deal with aftercare queries so yu need to be good at troubleshooting and handling dispensing issues and finding solutions for the customers and be able to process NHS patient information. You will also help the clinicalteam as they deliver clinics across the region, along with external parties, so confidence when dealing with people is important.

We're looking for someone who preferably has experience in Optics, with a level headed approach to managing day-to-day customer care, with an emphasis on route planning and scheduling appointments across our region, and delivery of excellent customer service for our Home Visits team. Someone who can work at pace managing a busy workload, sometimes with conflicting deadlines, and who demonstrates excellent time management skills. You will need to be confident working on your own initiative and will be responsible for all administrative duties for the business. Current or previous appointment setting or scheduling experience is preferred for this role.

You’ll be part of a supportive team delivering care to people who are unable to visit our stores, meaning you’ll make a real difference every day.

Our business

You will be based out of our Home Visits office is located in Lawmax House, 30-32 Nottingha Road, Stapleford, NG9 8AA.

Our team

We have a wonderful team of dedicated people ready and waiting for you to meet.

What’s on offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• Salary is £25,174.50 per annum
• Monday to Saturday between 9am and 6pm working 37.5 hours a week
• 28 days holiday (includes Bank Holidays)
• Birthday as an additional paid day off
• Access to Specsavers Perks Scheme
• WeCare Support
• Access to Headspace App
• Eyecare and hearcare discounts for you and friends & family

What we’re looking for?

• Previous route planning, appointment setting or scheduling experience is desired
• Previous administration experience is essential
• Previous Optics experience is essential
• Able to manage a busy workload and prioritise conflicting deadlines
• Call centre, office experience and customer service skills are desired

In short, if you’re ready to make a difference, we can’t wait to hear from you.

We anticipate a high level of interest in this role, so this vacancy may close prior to the advertised end date.