Scheduler/Administrator

Specsavers; Bellshill; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

30 days holiday per annum

Birthday day off

Specsavers Perks Scheme

WeCare Support

Headspace App

Job summary

Specsavers in Bellshill, North Lanarkshire, is seeking a Scheduler for our Home Visits team. You will plan and schedule clinics, handle inbound and outbound calls, and deliver excellent customer service in a fast-paced environment.

You will need appointment-setting experience, a strong telephone manner, and the ability to work at pace. The role offers training, benefits, and a structured schedule from Monday to Friday.

Qualifications

• Experience in appointment setting or scheduling.
• Excellent telephone manner and customer service skills.
• Ability to manage a busy workload and work at pace.

Responsibilities

• Plan and schedule clinics for Home Visits teams in Optics and Audiology.
• Handle inbound calls from customers, care homes and third parties; make outbound calls.
• Provide administration support and ensure timely responses.

Skills

Appointment scheduling

Telephone manner

Work at pace

Call centre experience

Job description

So, you’re an organisation expert wanting to take your career to the next level? Our Scheduler role within our Home Visits business could be perfect for you.

As a Scheduler at Specsavers, you’ll be a key part of our business. This role will involve planning & scheduling clinics for our Home Visits teams in both Optics and Audiology, taking inbound calls from customers, care homes and third parties, along with making outbound calls and any other administration tasks as required, all the while offering excellent customer service.

We are looking for someone who is organised and can manage their time effectively. An excellent telephone manner is essential in this role, along with excellent time management and the ability to work on your own initiative, as well as part of a team. This will be a fast-paced and busy role, so we are looking for someone who can work at pace and prioritise accordingly.

The Home Visits side of this means you’ll be surrounded and supported by a team bringing care to the homes of the people who can’t come into our stores.

Essentially, you’ll be making a real difference here.

Our business

Our Home Visits office is based in Bellshill, North Lanarkshire.

Our team

We have a wonderful team of dedicated people ready and waiting for you to meet.

What’s on offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• £27,040 per annum
• Full-time: Monday to Friday 9am-5.30pm
• 30 days holiday per annum
• Additional paid day off for your Birthday
• Access to Specsavers Perks Scheme
• WeCare Support
• Access to Headspace App

What we’re looking for?

• Current or previous appointment setting or scheduling experience is essential
• Excellent telephone manner
• Ability to work at pace and manage a busy workload
• Call centre, office experience and customer service skills are also desired

In short, if you’re ready to make a difference, we can’t wait to hear from you.

We anticipate a high level of interest in this role, so this vacancy may close prior to the advertised end date.