Optics Administrator & Scheduling Specialist

Specsavers; Stapleford; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Birthday day off

28 days holiday (incl. Bank Holidays)

Specsavers Perks Scheme

WeCare Support

Headspace App

Eyecare and hearcare discounts

Job summary

Specsavers is seeking an Administrator/Scheduler for our Home Visits team in Stapleford. Based at our Lawmax House office, you’ll manage admin, appointment bookings, and NHS information processing, ensuring efficient routing and customer care.

You’ll handle inbound and outbound calls, coordinate with clinical teams across the region, and provide outstanding service while maintaining attention to detail and schedules.

Qualifications

• Previous administration experience is essential.
• Previous optics experience is essential.
• Previous route planning or scheduling experience is desirable.

Responsibilities

• Manage admin duties and clinic scheduling for Home Visits.
• Update customer files and handle NHS patient information entry.
• Answer inbound calls and make outbound calls to customers; discuss quotes and pricing options where appropriate.
• Support the clinical team during local clinics and coordinate with external partners.
• Prioritise a busy workload and manage deadlines with strong time management.

Skills

Route planning

Appointment scheduling

Customer service

Call centre experience

Communication skills

Job description

Specsavers is seeking an Administrator/Scheduler for our Home Visits team in Stapleford. Based at our Lawmax House office, you’ll manage admin, appointment bookings, and NHS information processing, ensuring efficient routing and customer care.

You’ll handle inbound and outbound calls, coordinate with clinical teams across the region, and provide outstanding service while maintaining attention to detail and schedules.