Community Advisor

Citizens Advice Mid Mercia; Birmingham; Hybrid; GBP 25,000 - 26,000; Full time

Job summary

Citizens Advice Mid Mercia is seeking a dedicated Community Advisor to join the GAIN Project in Birmingham. The role combines outreach, personalised support, and practical help to disadvantaged adults, helping them access local services and improve wellbeing.

You will assess needs, develop tailored plans, and work with partner organisations across Birmingham's quadrants to promote independence and healthier outcomes for people with complex needs. Hybrid working available.

Qualifications

• Excellent communication skills.
• Capable of delivering high‑quality work.
• Reliable with strong attention to detail.
• Experience working with diverse groups and creating a welcoming environment.
• Hold a valid driving licence with access to a car or ability to travel.

Responsibilities

• Interview clients to understand problems and empower them to set priorities.
• Provide clear advice and practical options tailored to each case.
• Refer clients to specialist services and partner organisations.
• Maintain confidentiality and professional judgement.
• Advise on housing, benefits, debt, employment and health services.
• Collaborate with multi-agency teams to raise awareness and strengthen support.

Skills

Communication

Attention to detail

Diversity experience

Travel-ready

Time management

Job description

Community Advisor

We are looking for a full-time Community Advisor to join our Guidance, Advice, Information and Network (GAIN) Project in Birmingham.

Community Advisors provide personalised support to disadvantaged and vulnerable adults across Birmingham, helping to improve their health and wellbeing. Working within Birmingham's four main quadrants, Advisors deliver advice and practical support from accessible community outreach locations. The role involves assessing individual needs, developing tailored support plans, and connecting people with appropriate local services. Community Advisors build positive relationships with individuals and partner organisations to promote independence and improve outcomes. This is an opportunity to make a meaningful difference by supporting people with multiple and complex needs to lead healthier, more independent lives.

Responsibilities / Key Tasks:

• Interview clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities
• Interpret information and provide clear advice and practical options tailored to each individual's circumstances
• Support clients with related issues and make appropriate referrals to specialist services and partner organisations where needed.
• Maintain strict confidentiality, exercising discretion, professionalism, and sound judgement in all aspects of the role
• Provide advice, information, and guidance on a wide range of issues, including housing, benefits, debt, employment, and health services.
• Work collaboratively as part of a multi-agency team, building strong relationships with local organisations to raise awareness of the service and strengthen support available within the community.

Essential requirements

• Has excellent communication skills
• Can complete tasks to the highest quality
• Can monitor and maintain own standards ensuring work is accurate
• Is experienced in working with a diverse range of people and providing a welcoming environment for clients
• Is in possession of a full driving licence and use of a car, or otherwise able to fulfil the travel requirements necessary

Proud member of the Disability Confident employer scheme

Company

Company: Citizens Advice Mid Mercia

Salary: £24,784.50 to £26,309 a year

Hours: Full-time

Location: Birmingham

Working pattern: Hybrid - 1 day remote

Job type: Contract

Posting date: 11 Nov 2026

Closing date: 11 Dec 2026

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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