Home Administrator - Operations & Front Desk Leader

Care Concern Group; Romford; On-site; GBP 21,000 - 22,000; Full time

Benefits offered by this job

Paid Enhanced DBS

Uniform provided

Group life assurance cover

Wagestream - financial wellbeing

Nutritious meal during shifts

GP Online for dependants

Access to discounts

Employee Assistance Programme

Learning and development opportunities

Career progression opportunities

Long Service Awards

Job summary

The Hornchurch Care Home in Hornchurch, Essex, is seeking a Business Administrator to support the day-to-day running and ensure efficient front‑of‑house and back‑office operations. You will handle payroll input, contracts, compliance records and enquiries, supervising Reception staff and coordinating visits, with a focus on confidentiality and high‑quality resident care.

In this role you will contribute to a well‑organised environment where staff are supported and residents receive a

Qualifications

• Strong administrative experience in a busy office environment.
• Excellent organisational and multitasking skills.
• Confident IT skills including Microsoft Office and database systems.
• Professional communication and strong interpersonal skills.
• Experience supporting or supervising staff is beneficial.
• A reliable, proactive and detail focused approach.

Responsibilities

• payroll input, contracts, compliance records and internal processes, ensuring accuracy and confidentiality.
• Manage enquiries, coordinate visits and provide a professional, welcoming experience for residents, relatives and visitors.
• Support staffing processes and line manage Reception staff to maintain an organised front of house and administrative function.
• Contribute to a structured, efficient and well run environment for residents and staff.

Skills

Administrative skills

Organisational skills

IT literacy

Communication skills

Staff supervision

Tools

Microsoft Office

Database systems

Job description

The Hornchurch Care Home in Hornchurch, Essex, is seeking a Business Administrator to support the day-to-day running and ensure efficient front‑of‑house and back‑office operations. You will handle payroll input, contracts, compliance records and enquiries, supervising Reception staff and coordinating visits, with a focus on confidentiality and high‑quality resident care.

In this role you will contribute to a well‑organised environment where staff are supported and residents receive a