Hollister - Key Lead, New Street

Hollister Co. Stores; Birmingham; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading retail brand in Birmingham is seeking a Key Lead to ensure an exceptional in-store experience for customers. The candidate will oversee daily operations and guide the team while focusing on customer satisfaction and store performance. This role offers flexible scheduling and a quarterly sales incentive bonus, requiring at least 1 year of retail experience.

Benefits

Quarterly Sales Incentive Bonus

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Training and Development

Qualifications

• Retail Experience - At least 1 year of retail experience is preferred.
• No supervisory / management experience is required.
• Fashion Trend Knowledge and Outgoing personality are essential.

Responsibilities

• Ensure all customers receive quality in-store experience.
• Act as the Floor Supervisor providing guidance.
• Drive store performance through customer experience.

Skills

Customer Focus

Communication

Interpersonal Interaction

Adaptability / Flexibility & Stress Tolerance

Multi-Tasking

Education

High School Diploma / G.E.D.

Job description

Job Description

The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

What You’ll Do

• Opening and closing routine
• Product Knowledge & Brand Awareness
• Business Understanding
• Proactive Thinking
• Attention to Detail
• Register / Point of Sales use
• Asset Protection
• Visual Displays
• System Skills

Work Schedule Requirements

• Schedule will vary weekly but should expect to work at least 16 hours per week.
• Required availability on Saturdays and Sundays as well as certain holidays.
• In addition, during peak timeframes, hours will increase to support the needs of the business.

Qualifications

• Education - High School Diploma / G.E.D. equivalent preferred
• Retail Experience - At least 1 year of retail experience is preferred.
• Supervisor / Managerial Experience - No supervisory / management experience is required.
• Customer Focus
• Communication
• Interpersonal Interaction
• Fashion Trend Knowledge
• Outgoing
• Assertiveness
• Adaptability / Flexibility & Stress Tolerance
• Poise & Ambition
• Multi-Tasking
• Applied Learning
• Work Ethic
• Omni Channel Services

What You’ll Get

• Quarterly Sales Incentive Bonus
• Merchandise Discount
• Flexible Schedule
• Opportunities for Career Advancement
• Associate Assistance Program
• Opportunity to Become a Brand Affiliate
• Training and Development
• A Global Team of People Who'll Celebrate you for Being YOU

Abercrombie & Fitch Co. is an Equal Opportunity employer