Holiday Frontline Customer Assistant

Marks & Spencer Plc; Compton; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer Plc in the United Kingdom is seeking a Customer Assistant for the Food section. You’ll be at the frontline, delivering friendly, efficient service and helping customers find and purchase our latest food products.

Flexibility and resilience are essential as you may work across store areas and busy periods, using Sparks App and in-store devices to enhance the customer experience.

Qualifications

• Frontline customer service experience preferred.
• Ability to communicate clearly and remain calm under pressure.
• Willingness to adapt to different store areas and busy periods.

Responsibilities

• Assist customers in the Food section, helping them find products and answer questions.
• Provide confident product recommendations and upsell where appropriate.
• Utilise Sparks App and in-store devices to enhance the shopping experience and speed up service.
• Collaborate with team to maintain a clean, safe, and welcoming store environment.

Skills

Customer service

Communication

Teamwork

Tools

Sparks App

In-store devices

Job description

Marks & Spencer Plc in the United Kingdom is seeking a Customer Assistant for the Food section. You’ll be at the frontline, delivering friendly, efficient service and helping customers find and purchase our latest food products.

Flexibility and resilience are essential as you may work across store areas and busy periods, using Sparks App and in-store devices to enhance the customer experience.