Food Frontline Associate – Customer Service

Marks and Spencer; Rochester; On-site; GBP 9,800 - 14,000; Part time

Job summary

Marks & Spencer is seeking a Customer Assistant for the Food section. You will be at the frontline, delivering fast, friendly service and guiding customers through product selections. The role requires resilience, a positive attitude, and the willingness to adapt to fluctuating store needs and shift patterns.

Applicants should be comfortable using Sparks App and in-store devices to enhance the shopping experience, and be prepared to work across multiple areas as demand requires.

Qualifications

• Provide excellent customer service and guidance on food products.
• Demonstrate flexibility to work across various areas of the store.
• Be comfortable using digital tools such as the Sparks App and in-store devices.

Responsibilities

• Deliver five-star service at pace in a high-pressure environment.
• Assist customers with product knowledge and recommendations.
• Use Sparks App and in-store devices to enhance customer experience.
• Work across different store areas and shifts as needed.

Skills

Customer service

Team player

Digital literacy

Flexibility

Tools

Sparks App

In-store devices

Job description

Marks & Spencer is seeking a Customer Assistant for the Food section. You will be at the frontline, delivering fast, friendly service and guiding customers through product selections. The role requires resilience, a positive attitude, and the willingness to adapt to fluctuating store needs and shift patterns.

Applicants should be comfortable using Sparks App and in-store devices to enhance the shopping experience, and be prepared to work across multiple areas as demand requires.