Holiday Customer Experience Team Member

Oliver Bonas; Cambridge; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

30% off OB products

24h employee assistance programme

Job summary

Oliver Bonas Cambridge is seeking Seasonal Team Members for the Christmas period. You’ll be approachable, resourceful and enjoy working with people to deliver a fantastic customer experience.

You’ll develop product knowledge, communicate with the team, and participate in training while supporting store operations during a busy festive season. This role runs on an 8-hour minimum contract through to 3 January 2027, with weekend and holiday availability required.

Qualifications

• Great people skills and kindness to customers and colleagues.
• Excellent customer service.
• Calm and solution-focused with strong listening.
• Genuine interest in people to make customers feel valued.
• Confident communication style.
• Strong organisation and multitasking.
• Positive, energetic and ready to take on tasks.
• Resourceful and eager to learn.

Responsibilities

• Provide a great experience to every customer delivering on our service expectations.
• Develop an excellent product knowledge.
• Have strong, consistent communication with the team.
• Participate in all training opportunities provided and contribute positively to team sessions.
• Embrace ownership of tasks, setting a good example for the rest of the team.
• Adhere to all operational practices and procedures, i.e. stock deliveries, health and safety standards, stock takes and replenishment.
• Maintain excellent housekeeping standards throughout the store, including external and back of house/stockroom areas.
• Support other stores where needed.
• Be aware of store and company product best-sellers to support sales growth.

Skills

People skills

Customer service

Calm approach

Active listening

Communication

Organisation

Positive attitude

Willing to learn

Job description

Oliver Bonas Cambridge is seeking Seasonal Team Members for the Christmas period. You’ll be approachable, resourceful and enjoy working with people to deliver a fantastic customer experience.

You’ll develop product knowledge, communicate with the team, and participate in training while supporting store operations during a busy festive season. This role runs on an 8-hour minimum contract through to 3 January 2027, with weekend and holiday availability required.