Holiday Cottage Cleaner

National Trust; York and North Yorkshire; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Substantial pension up to 10%

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

PERK at work discounts

Holiday allowance up to 32 days

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

Job summary

The National Trust is hiring Holiday Cottage Cleaners to prepare 15 cottages at Fountains Abbey and Brimham Rocks. The role is known internally as Holidays Operation Assistant and pays £12.75 per hour. It is a permanent, part-time position with a 5 hour weekly shift pattern, mostly Mondays and Fridays, with PPE provided.

You will clean, present the cottages to welcome guests, report repairs, and replace damaged items from supplies. Bank holidays and a typical 10:00–15:00 shift are required.

Qualifications

• Customer-focused approach to guest service
• Ability to work both in a team and independently
• Strong organisational and time management skills
• Willingness to learn new tasks and follow procedures

Responsibilities

• Clean cottages to a high standard on changeover days
• Keep cottages well-presented, welcoming and report repairs
• Replace broken items from store supplies when needed
• Follow PPE guidelines and safety measures

Skills

service minded

team player

initiative

well-organised

adaptable

willing to learn

Job description

Summary

We're looking for Holiday Cottage Cleaners to prepare our 15 popular holiday cottages at Fountains Abbey and Brimham Rocks! Internally within the National Trust, you will be known as a 'Holidays Operation Assistant'.

Salary: £12.75 per hour

Contract Duration: Permanent

Working Pattern: You'll work 5 hours (1 shift) per week. You will most commonly work Mondays and Fridays, although shifts may be required on any day of the week except Sunday. Bank Holiday working is expected. A typical shift runs from 10:00am to 3:00pm.

For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What you'll be doing

On changeover days, you'll make sure that everything's pristine and ready for the next guests to arrive. This will include making sure the cottage is thoroughly cleaned, well-presented and welcoming. We'd also like you to keep an eye out for anything that's not as it should be, and report any repairs or odd jobs that need doing. If you need to, you'll also replace any broken items from the store supplies.

Full Personal Protective Equipment (PPE) is provided for all teams, and extra measures are in place to protect staff.

You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.

Who we're looking for

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• willing to learn new skills.

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• -Substantial pension scheme of up to 10% basic salary
• -Free entry to National Trust places for you, a guest and your children (under 18)
• -Rental deposit loan scheme
• -Season ticket loan
• -EV car lease scheme (for roles that meet the salary criteria)
• -PERK at work discounts such as gym memberships, shopping discount codes, cinema discounts
• -Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• -Flexible working whenever possible
• -Employee assistance programme
• -Free parking at most Trust places