Holidays Operation Team Leader - Ely

National Trust; Ely; On-site; GBP 6,000 - 9,000; Part time

Benefits offered by this job

Pension scheme

Free entry to NT places

Rental deposit loan

Season ticket loan

EV car lease

Perks at work discounts

Holiday allowance 32 days

Flexible working

Employee assistance programme

Free parking

Job summary

The National Trust in Ely seeks a Holidays Operation Team Leader to oversee the cottages at Wicken Fen, ensuring high standards and guest-focused service.

You will work 10 hours across two days, including a regular weekly clean, changeovers, and occasional Saturday cover, while coordinating maintenance and safety activities for guests.

Qualifications

• Experience leading and developing a team.
• Ability to handle complaints confidently.
• Focus on delivering great service to guests.
• Autonomous worker with initiative.
• Well-organised and adaptable; willing to learn new skills.

Responsibilities

• Lead and manage the holiday cottages operation.
• Coordinate weekly changeovers and regular cleaning.
• Assist with maintenance and repairs to keep cottages in good order.
• Ensure health and safety compliance and risk assessments.
• Support rota planning, training, and periodic audits.
• Maintain up-to-date guest information and materials.

Skills

Lead and develop a team

Deal with complaints

Deliver great service

Independent and proactive

Well-organised and adaptable

Willing to learn new skills

Job description

Holidays Operation Team Leader - Ely, This role is all about high standards, care and attention to detail. We're looking for a Holidays Operation Team Leader to take the lead in presenting and looking after the National Trust's holiday cottages at Wicken Fen. You'll work 10 hours per week over two days, typically between Monday and Friday. You'll carry out one regular clean per week, helping the team with changeovers in cottages, and occasional Saturday cover when needed. You'll be focused on making sure that our operations are compliant with health and safety. You'll be familiar with working to risk assessments, COSHH procedures, accident reporting and fire safety. You'll help to coordinate maintenance work and repairs, making sure our cottages look their best for our guests, and that all our guest materials are up to date and in good order. You'll work with the Holidays Manager and the Holidays Assistant Managers in the area to provide a service that's efficient, effective and flexible. You'll be ensuring there's cover for changeovers and that we always meet our high standards in line with our Holidays changeover guide. You'll also be identifying reactive repairs, leading, organising and supporting the small team with rota planning, staff training and completing periodic audit reviews. You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.

We’d love to hear from you if you're:

• able to lead, support and develop a team
• confident in dealing with all kinds of situations, including complaints
• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• willing to learn new skills.

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places