Holiday Client Experience Host - Luxury Retail Concierge

The Watches of Switzerland Group; Stratford-upon-Avon; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Holiday Purchase Scheme

24/7 Employee Assistance Programme

24/7 Virtual GP service

Share Save Scheme

Enjoy your Birthday Off

Free Wellbeing Tools

Generous Discount Scheme

Enhanced Maternity Pay

Job summary

The Watches of Switzerland Group is seeking Hosts to welcome customers and provide a friendly first impression in-store during the busy Christmas period. You will greet customers, assist with appointments, wrap and box purchases, and support the Sales Team to ensure smooth transactions and a tidy, inviting shopping environment.

Ideally you enjoy interacting with people, can manage waiting times, and assist with click-and-collect orders while maintaining high standards of customer service and

Qualifications

• Customer-facing experience is preferred.
• Positive and friendly demeanor when interacting with customers.
• Ability to offer refreshments and assist customers in-store.
• Ability to identify customer needs and manage potential waiting times.
• Assist with click-and-collect orders and sales流程 support.
• Maintain high in-store standards and cleanliness.

Responsibilities

• Meeting and greeting customers in a positive and friendly way.
• Making customers feel welcome on entering and browsing the store.
• Offering and serving refreshments.
• Establishing customer needs and managing any potential waiting times.
• Assisting or completing the process of customer collection orders (click and collect purchases).
• Assisting in the maintaining of excellent in-store standards.

Skills

Customer greeting

Friendly demeanor

People skills

Attention to detail

Waiting-time management

Store presentation

Job description

The Watches of Switzerland Group is seeking Hosts to welcome customers and provide a friendly first impression in-store during the busy Christmas period. You will greet customers, assist with appointments, wrap and box purchases, and support the Sales Team to ensure smooth transactions and a tidy, inviting shopping environment.

Ideally you enjoy interacting with people, can manage waiting times, and assist with click-and-collect orders while maintaining high standards of customer service and