Holding Deputy Manager - Birmingham

NEW LOOK; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading fashion retailer is seeking a Holding Deputy Manager for its Birmingham Fort store. In this role, you will inspire your team, enhance customer experiences, and oversee store performance. Ideal candidates will have large store management experience and a strong track record of achieving KPIs. This position offers numerous benefits including generous staff discounts, a performance-related bonus scheme, and a contributory pension plan.

Benefits

40% staff discount

Exclusive retailer discounts

Private pension scheme

Performance-related bonus

Family-friendly policies

Qualifications

• Proven track record of leading and managing a team effectively.
• History of exceeding KPIs and key objectives.
• Good understanding of P&L and compliance reporting.

Responsibilities

• Lead team to create a customer-obsessed atmosphere.
• Accountable for store's performance and KPI impact.
• Collaborate with Territory Leader on store strategies.

Skills

Large store management experience

Team leadership

Commercial acumen

Excellent communication skills

Job description

We're the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app, and over 300 stores in the UK.

By living our values - we play to win, customer obsessed, we are one, and it starts with me - we deliver That New Look Feeling for our customers and each other.

From our first store in the 1960s, a little Taunton shop with great clothes and even better prices, to an omni-channel business serving millions of customers... we're New Look.

Our purpose is always to inspire That New Look Feeling, and we believe that starts with us. Our values motivate us every day: we play to win, we're customer-obsessed, and we work as one.

It's a busy and exciting time for the brand, and we're on the hunt for a Holding Deputy Manager to join our growing Birmingham Fort team.

The Store:

As our Holding Deputy Manager, you will lead and inspire a team to deliver great results through your commerciality, collaboration, resilience, and being customer obsessed, while also being dedicated to curating a unique and stylish store for fashion-forward individuals. Our store is a destination for trendsetters seeking the latest fashion must-haves.

The Role:

In your shopping centre store, you will lead your team to create a customer-obsessed atmosphere. You will be genuine in your delivery of a shopping experience that helps our customers express their individuality, personality, and unique style through fashion. You will create and lead a team who support one another and deliver results... whilst having fun along the way!

You will be fully accountable for your store's performance, working alongside your Territory Leader and Visual Coach to identify opportunities impacting KPI's, customer service, team development, and overall sales — so that we are playing to win!

About you:

• You have previous large store management experience
• You have a track record of effectively leading and managing a team
• You identify yourself as a New Look brand adorer
• You have a history of delivering and exceeding KPI's and key objectives
• Commercial acumen
• Good understanding of P&L and compliance reporting
• Excellent communication and interpersonal skills

Why New Look?

The amazing people, the fashion — there are many reasons to love working at New Look. We prioritize development, offering training to support your progression so you can be your best and achieve your goals. Being part of the New Look Team means access to a great range of benefits & perks.

You'll *love* our generous staff discount — 40% off for you and a loved one, and 25% off for up to 12 friends and family members!

Get exclusive access to discounts from top retailers and gyms, along with free workout classes on our rewards platform Runway.

Plan for your retirement with our contributory private pension scheme.

We have a performance-related retail management bonus scheme and family-friendly policies including enhanced maternity, paternity, and adoption leave, and shared parental leave.

Contribute to environmental sustainability with our Cycle2Work scheme.

All employees are covered by our life assurance policy from day one.

We partner with the Retail Trust and Fashion & Textile Children's Trust.

Please note — these benefits and perks are non-contractual and may change over time.

Apply now to learn more!

We offer flexible working patterns, and although this role is full-time, we are open to discussing specific working arrangements to suit your needs.

We care about you and the planet, and believe fashion can be a force for positive change. We celebrate inclusion and diversity and are proud of our inclusive culture and talented team members who embrace our shared purpose, behaviors, and values.

Please ensure your CV is in a simple format (e.g., Microsoft Word) when applying to ensure a smooth process.