Hire & Sales Coordinator: Customer-Focused Logistics

GAP Group Limited; Birmingham; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Life Assurance

Health & Wellness Support

Generous holidays

Job summary

GAP is the UK's leading equipment hire provider and this role sits in our Survey division. As Hire & Sales Coordinator, you'll be the first point of contact for customers, manage hire requests, coordinate logistics, and support sales growth in a busy depot environment.

You’ll build relationships, resolve queries, and work with drivers and fitters to ensure timely deliveries and collections. A customer‑focused mindset, problem solving under pressure, and eye for detail will help you succeed in

Qualifications

• Experience in a high-volume hire desk or similar fast-paced environment.
• Excellent customer service skills with a commercial edge and a drive to increase sales.
• Strong communication and organisational skills with great attention to detail.
• Confident IT skills, including Outlook and Excel.
• A team player who can also work independently and use their initiative.
• Experience in the plant & tool hire industry is a bonus.

Responsibilities

• Managing incoming and outgoing hires per day
• Processing hire desk administration and handling customer and supplier queries with speed and accuracy
• Ensuring stock levels meet demand and identifying opportunities to maximise sales
• Coordinating with drivers and fitters to ensure timely deliveries and collections
• Resolving customer complaints and supplier issues with professionalism and

Skills

Customer service

Sales drive

Communication skills

Organisational skills

IT skills (Outlook & Excel)

Team player

Tools

Outlook

Excel

Job description

GAP is the UK's leading equipment hire provider and this role sits in our Survey division. As Hire & Sales Coordinator, you'll be the first point of contact for customers, manage hire requests, coordinate logistics, and support sales growth in a busy depot environment.

You’ll build relationships, resolve queries, and work with drivers and fitters to ensure timely deliveries and collections. A customer‑focused mindset, problem solving under pressure, and eye for detail will help you succeed in