Hire Monitoring Claims Handler

Markerstudy Group; Uxbridge; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days holiday

Pension scheme

Hybrid working schedule

Regular company events

Monthly McDonald's breakfast

Job summary

Markerstudy Group is expanding its claims support team in the credit hire industry. This role focuses on handling incoming calls and emails, progressing customer claims, and delivering outstanding service with a friendly, proactive approach.

You will work Monday to Friday, 8:00am-4:30pm with a hybrid schedule (3 days in the office, 2 days at home). Training is provided, and there are opportunities for development as you grow from the ground up.

Qualifications

• Must have experience on phones in an office environment.
• Training provided but friendly approach and customer service essential.
• Opportunity for professional development if desired.

Responsibilities

• Provide unparalleled support to the team to progress the customer's claim.
• Manage incoming calls, direct callers, and handle basic queries.
• Follow up with customers for documents such as images of vehicle damage.
• Assist investigations into liability, contacting witnesses, sending statements.
• Receive and process updates from partner companies.
• Manage emails, adding mail to handlers’ files.
• Chase insurers for payment of outstanding invoices by phone and email.
• Submit invoices to insurer for payment with a pre-submission review.

Skills

Excellent phone manner

Strong written and verbal

Computer literacy

Can-do attitude

Attention to detail

Problem solving

Job description

This is a fantastic opportunity to work for a dynamic, fast-moving company within the credit hire industry who pride themselves not only on brilliant service to their customers but also maintaining an enviable place to work.

The Ideal Candidate

Will have experience of working on the phones in an office environment, managing incoming and outgoing calls as well as emails. All training will be provided but a friendly approach, enthusiasm and excellent customer service are essential. There is room for professional development, if desired, which will see you grow from the ground up.

Responsibilities

• Provide unparalleled support to the team to enable them to progress the customer’s claim
• Manage incoming calls, directing callers to the appropriate team and handling basic queries
• Follow up with customers for pre-requested documents, such as images of their vehicle damage
• Assist the team with investigations into liability, contacting witnesses and sending out statements
• Receive and process updates from various partner companies
• Manage emails, adding mail to handlers’ files
• Chase insurers for payment of outstanding invoices, over the phone and via email
• Submit invoices to insurer for payment; including a sense check review of those invoices prior to submission

Key Skills And Knowledge

• Great phone manner and customer service skills
• Strong written and verbal skills
• Must be computer literate
• Have a ‘can-do’ attitude and a willingness to get stuck in
• Attention to detail and the ability to proactively identify errors and problem solve

Desirable Skills

• Basic knowledge of the motor claims process

Working Hours

Monday to Friday, 8am - 4:30pm - 37.5 hours per week.

What benefits are there?

• 25 days holiday plus bank holidays
• Regular company events
• Pension scheme
• Hybrid working schedule; 3 days in the office and 2 days at home per week
• Monthly McDonald's breakfast