Credit Hire Advisor

Hastings Direct; Leicester; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Annual bonus

Pension match up to 10%

Life insurance

On-site restaurant

Employee discounts

Training programs

Job summary

Hastings Direct, located in Leicester city centre, is seeking a Credit Hire Claims Handler to manage a portfolio from notification to settlement, ensuring liability and indemnity decisions are sound and spend is controlled. The role emphasises customer-focused service and robust negotiation to protect the company’s interests.

You will handle inbound calls, meet monthly targets, and work in a hybrid setting with 1 day in the office per week, starting with 8 weeks of virtual training.

Qualifications

• Outstanding communication skills and attention to detail.
• Strong customer focus.
• Good commercial awareness.
• Drive for self-development.
• Strong decision making skills.

Responsibilities

• Managing a workload of hire/repair claims from notification through to settlement, including the provision of services and challenging the need for a vehicle where required.
• Proactively managing the customer claims journey to protect their interests.
• Making correct and timely liability and indemnity decisions.
• Minimising the financial exposure to incoming credit hire and repair claims through investigation and negotiation skills.
• Protecting the company against credit hire claims by gathering evidence, utilising case law and other resources to achieve the best possible outcome in line with business strategy.
• Servicing inbound calls from third parties, customers, garages, representative and other suppliers.
• Meeting monthly targets and responsible for ensuring hire spend across the claims department is reduced.
• Ownership of any complaints with a focus on providing a resolution on day one.

Skills

Communication skills

Customer focus

Commercial awareness

Decision making

Job description

Job Title

Third Party Claims – Credit Hire Advisor Do you have fantastic people skills? Do you possess strong skills in both written and verbal communication? Can you deliver a great customer experience?

Working Hours / Shift Patterns

You will work 37.5 hours per week, Monday to Friday 09:00 – 17:00.

Training

Our fantastic Leicester office, which is in the city centre and only a short walk from the train station.

Hybrid Working

With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better.

When we organise training and events you may be required to attend in person for the duration.

Salary

The starting salary is £28,800 plus benefits.

Location

Location: Leicester office, city centre, short walk from the train station. Core training lasts for the first 8 weeks of your role and is completed virtually.

About the Company

At Hastings Direct, we have a simple ambition – to be the best and biggest digital insurance provider in the UK. Our customer teams communicate with thousands of customers daily through various channels and delivering the high-quality insurance service they deserve.

Your Role

As a Credit Hire Claims Handler, you'll be responsible for managing a portfolio of credit hire claims. You'll take full ownership of the claim from first notification of the hire claim until it has been settled, whilst delivering the best financial outcome in line with our business strategy. You'll need to accurately identify the correct liability status, indemnity position and manage and control hire spends through negotiation, investigation and provision of services.

What will you be doing?

• Managing a workload of hire/repair claims from notification through to settlement, including the provision of services and challenging the need for a vehicle where required
• Proactively managing the customer claims journey to protect their interests
• Making correct and timely liability and indemnity decisions
• Minimising the financial exposure to incoming credit hire and repair claims through investigation and negotiation skills
• Protecting the company against credit hire claims by gathering evidence, utilising case law and other resources to achieve the best possible outcome in line with business strategy
• Servicing inbound calls from third parties, customers, garages, representative and other suppliers
• Meeting monthly targets and responsible for ensuring hire spend across the claims department is reduced
• Ownership of any complaints with a focus on providing a resolution on day one

What are we looking for?

• Outstanding communication skills and attention to detail
• Strong customer focus
• Good commercial awareness
• Drive for self-development
• Strong decision making skills

What we offer?

Join us and you’ll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. That includes initial in‑house training on our products and systems, as well as taking live calls alongside an experienced colleague, and regular, on‑going training tailored to your individual needs. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice. And the chance to develop your career across our business, with opportunities for secondments, or to become a coach.

Benefits

• Up to 5% annual discretionary Bonus
• Hybrid working (1 day per week in the office with the option to do more depending on your preference)
• A fantastic open plan modern office
• We promote a relaxed, friendly & diverse working environment 'Harrys’ - a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on‑site Costa coffee
• 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
• Pension match up to 10% of your salary
• Life insurance (4 x base salary)
• Discounted Hasting Direct products
• Discounts & cashback with well‑known retailers
• Tech scheme, cycle to work, health assessments, and skin check - on completion of probation
• Refer a friend scheme - earn £500 for every friend you refer
• We will provide you will all the tech that you need! Including a brand-new Microsoft Surface laptop

Inclusion

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. For this position, we’re regrettably unable to accept applications through the Disability Confident Scheme (DCS) due to the extremely high volumes of applications we receive. However, what we put in place for these positions instead in order to remove barriers is an opportunity for all candidates to complete first stage assessments, in the form of some online exercises, which we can also provide adjustments for on a case‑by‑case basis. For more information on the DCS, please visit our inclusive business page on our careers site. If you require any reasonable adjustments to be made throughout the assessment process you should contact the recruitment team at [e-mail] prior to starting any assessments, in order that adjustments can be considered.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Job Posting End Date

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