Credit Hire Claims Handler

MPJ Recruitment Ltd; Manchester; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Fully paid training

Company pension scheme

33 days annual leave

Career progression

Job summary

MPJ Recruitment Ltd is partnering with a well-established insurance organisation in Manchester to appoint a Credit Hire Claims Handler. You will manage your own caseload from initial notification to settlement, negotiating with claimants, solicitors, insurers and other parties to reach commercially viable outcomes.

The role offers a professional, supportive environment with opportunities to develop technical knowledge within the insurance sector, working from Manchester City Centre offices.

Qualifications

• Experience handling Credit Hire claims.
• Strong negotiation and settlement skills.
• Able to manage a caseload from notification to resolution.
• Excellent written and verbal communication.

Responsibilities

• Take ownership of a caseload of Credit Hire claims from notification through to settlement.
• Investigate claims and establish liability, indemnity and overall claim position.
• Assess the validity and reasonableness of Credit Hire claims.
• Negotiate settlements with solicitors, insurers and other third parties.
• Review statements, invoices, hire agreements and supporting documentation.
• Maintain accurate and comprehensive claims records.
• Ensure claims are handled in accordance with procedures and regulatory requirements.

Skills

Credit Hire claims experience

Negotiation

Caseload management

Communication

Attention to detail

Job description

Credit Hire Claims Handler

Manchester City Centre Office Based

Monday to Friday 08:30am - 5:00pm

£28,000 - £35,000 DOE

MPJ Recruitment are delighted to be working with a well-established and expanding insurance organisation who are looking to strengthen their claims team with an experienced Credit Hire Claims Handler.

This is a fantastic opportunity for someone with a background in Credit Hire who wants to join a professional, supportive environment where you can manage your own caseload, build on your existing technical knowledge and progress your career within the insurance sector.

If you're confident handling Credit Hire claims and enjoy working on cases where investigation, negotiation and commercial decision-making are key, this could be an excellent next move.

The Opportunity

Joining an established claims team, you will take responsibility for a portfolio of Credit Hire claims, managing cases from initial notification through to successful resolution.

You’ll deal with a wide range of stakeholders including claimants, solicitors, insurers and accident management companies, using your knowledge and negotiation skills to achieve appropriate and commercially viable settlements.

Key Responsibilities

• Take ownership of a caseload of Credit Hire claims from notification through to settlement.
• Investigate claims and establish liability, indemnity and overall claim position.
• Assess the validity and reasonableness of Credit Hire claims.
• Negotiate settlements with solicitors, insurers and other third parties.
• Challenge areas including hire duration, rates, need and impecuniosity where appropriate.
• Review statements, invoices, hire agreements and other supporting documentation.
• Identify opportunities to control and minimise claims expenditure.
• Proactively manage disputed, complex and high-value claims.
• Maintain accurate and comprehensive claims records.
• Ensure claims are handled in accordance with internal procedures, industry standards and regulatory requirements.
• Recognise and escal**ate** potential fraud or suspicious activity.
• Maintain strong relationships with internal and external stakeholders.
• Deliver a professional and efficient service throughout the claims journey.

About You

We're looking for someone who already has experience within Credit Hire claims and is comfortable managing their own caseload.

Ideally, you'll have:

• Previous experience handling Credit Hire claims.
• A solid understanding of Credit Hire processes and principles.
• Knowledge of liability, indemnity and claims investigation.
• Experience negotiating settlements and dealing with disputed claims.
• The ability to confidently challenge costs and identify opportunities for mitigation.
• Strong written and verbal communication skills.
• Excellent organisation and time-management skills.
• A proactive and commercially aware approach.
• The ability to work independently while contributing positively to a wider team.

Experience within insurance, claims, legal, credit hire or accident management environments would be highly beneficial!

What's On Offer

• £28,000 - £35,000 salary, depending on experience
• 33 days annual leave
• Fully paid training
• Regular salary reviews
• Company pension scheme
• Clear opportunities for career progression
• Company social events
• Supportive and collaborative team environment
• Modern Manchester City Centre offices

Interested?

If you're an experienced Credit Hire Claims Handler looking for a new challenge with a growing organisation that offers genuine opportunities to develop, we'd love to hear from you.