Hire Desk Coordinator - Newcastle

Hudson Lifting Limited; Newcastle upon Tyne; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Pension scheme

Death in service benefit

Company uniform and PPE provided

Employee Assistance Programme

Ongoing training and careerdevelopment

Job summary

Hudson Lifting Limited is seeking a proactive Hire Desk Administrator to join our team in Newcastle. This full-time, entry-level role blends customer service, coordination and administration to ensure smooth day-to-day operations and an excellent customer experience.

You’ll act as a central contact for hire, sales and service enquiries, manage the full hire process, prepare quotations, and maintain accurate records.

Qualifications

• Experience in hire desk, customer service or administrative role would be advantageous.
• Strong administration and organisational skills with accuracy in records.

Responsibilities

• Act as central point of contact for customer enquiries across hire, sales and service.
• Manage the full hire process from enquiry to completion, ensuring information is accurate.
• Prepare quotations, confirm orders and keep documentation clearly recorded.
• Coordinate with internal teams to ensure equipment availability, dispatch and service delivery.
• Maintain and update systems, records and hire documentation for compliance.
• Handle administrative tasks such as order processing and contract management.
• Support the wider team with general administrative duties and operational tasks.
• Proactively promote Hudson Lifting products and services to customers.

Skills

Administration

Customer service

Organisational skills

Multi-tasking

Job description

Full-time Permanent Entry Level

Posted 19 Oct 2026

Description

Are you highly organised with a passion for delivering exceptional customer service? Do you thrive in a fast-paced, detail-focused environment? If so, we want to hear from you!

Hudson Lifting is looking for a proactive Hire Desk Administrator / Hire Controller to join our dynamic team. This is a varied role combining customer service, coordination, and administration, where you’ll play a key part in ensuring smooth day-to-day operations and an excellent customer experience.

What you’ll be doing:

• Acting as a central point of contact for customer enquiries across hire, sales, and service.
• Managing the full hire process from enquiry through to completion, ensuring all information is accurate and up to date.
• Preparing quotations, confirming orders, and ensuring all specifications and documentation are clearly recorded.
• Coordinating closely with internal teams to ensure equipment availability, timely dispatch, and efficient service delivery.
• Maintaining and updating systems, records, and hire documentation to ensure compliance and accuracy.
• Handling administrative tasks such as order processing, contract management, and resolving customer queries promptly.
• Supporting the wider team with general administrative duties and operational tasks as required.
• Proactively promoting our products and services, ensuring customers are aware of our full offering.

We’re looking for someone who:

• Has strong administration and organisational skills, with the ability to manage multiple tasks in a high-volume environment.
• Demonstrates excellent customer service skills with confidence in handling enquiries and building relationships.
• Has experience in a hire desk, customer service, or administrative role (equipment hire experience is desirable but not essential).
• Is detail-oriented, with a high level of accuracy when processing orders and maintaining records.
• Can work independently and as part of a team, using a proactive and solutions-focused approach.
• Has a willingness to learn – knowledge of lifting and safety equipment is beneficial, but full training will be provided.

At Hudson Lifting, we’re committed to providing innovative lifting solutions and exceptional service to our clients across the UK. With over 40 years of experience, we’ve built a reputation for quality, reliability, and outstanding customer care.

We value our people and pride ourselves on fostering a supportive, inclusive, and forward-thinking workplace.

What’s in it for you?

• Competitive salary and a comprehensive pension scheme
• Death in service benefit for added peace of mind
• Company uniform and PPE provided
• Employee Assistance Programme to support your wellbeing
• Ongoing training and career development opportunities

Working hours: Full-time, Monday to Friday, 07:30 AM to 5:30 PM

Hudson Lifting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require any reasonable adjustments for the recruitment process, please let us know.