Hire Desk Controller – Weston-Super-Mare

Plantforce; Weston-super-Mare; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Enhanced annual leave entitlement

Workplace Pension

Refer a friend scheme

Eye test and vision care voucher

Living wage accredited employer

Job summary

Plantforce are recruiting a Hire Desk Controller in Weston-Super-Mare to join our fast-paced desk team. You will coordinate the ‘on hire and off hire’ process from customer request through invoicing, liaising with customers, transport, sales and the workshop to ensure accurate bookings.

You will manage multiple mailboxes, build strong relationships with major account customers and maintain detailed records. A proactive, team-focused attitude and excellent organisational skills are essential.

Qualifications

• Experience in plant hire or similar hire industry.
• Experience of the Syrinx system is desirable but training will be given.

Responsibilities

• Arrange hire contracts for equipment for bookings.
• Coordinate and liaise with Customers, Transport, Sales and the Workshop.
• Answer incoming queries via phone and email.
• Monitoring and organising contracts and invoicing.
• Working with customers to develop relationships.
• Checking availability of equipment and ensuring that details are accurate and up to date.
• Previous experience with managing multiple mailboxes.

Skills

Organisational skills

Attention to detail

Communication skills

Works well under pressure

Positive attitude

Excel proficiency

Time management

Team player

Tools

Syrinx system

Job description

Hire Desk Controller - Weston-Super-Mare

Plantforce are a national supplier of technologically advanced plant hire machinery tailored to the construction, rail, major project and energy industries.

Our vision is to be our Customer’s first choice through safety, sustainability and integrity.

At the heart of our strategy are our people. Plantforce are committed to investing in our people and culture, matching the right people in the right roles from the start. Fostering growth by empowering our people to develop alongside the business, enabling career progression and the creation of new opportunities with on the job training.

As a result of our continued growth we are excited to be recruiting for the role of Hire Desk Controller, if you believe you’re the right candidate, read on to learn more!

Job Purpose:

Working as part of the fast paced Hire Desk team, you will be the main point of contact for major account customers, you will be responsible for coordinating the ‘on hire and off hire’ process, from the customer request through to invoicing.

Main Responsibilities:

• Arranging the hire contracts for equipment for bookings.
• Coordinate and liaise with Customers, Transport, Sales and the Workshop.
• Answer incoming queries via phone and email
• Monitoring and organising contracts and invoicing.
• Working with customers to develop relationships
• Checking availability of equipment and ensuring that details are accurate and up to date.
• Previous experience with managing multiple mailboxes.

Skills and attributes:

• Good organisational skills
• Excellent attention to detail
• Strong communication skills, with a confident telephone manner
• Ability to work under pressure
• Enthusiastic and friendly, with a positive attitude.
• Confident with excel
• Excellent Time management
• Strong Team Player

Essential Requirements and qualifications:

• Experience in plant hire or similar hire industry
• Experience of the Syrinx system is desirable but not essential as training will be given.

Benefits:

• Enhanced annual leave entitlement, increasing with length of service
• Workplace Pension
• Refer a friend scheme
• Employee Assistance program
• Wellbeing support
• Annual employee satisfaction survey
• Discounted gift card scheme – Saving up to 15% on a huge range of physical and digital gift card from big name retailers.
• Paid volunteer days to support our community team and our chosen charities
• Paid volunteer days for registered individuals within any Government supported roles (e.g. Reservists).
• Eye test and vision care voucher scheme
• Free annual flu vaccination vouchers
• Living wage accredited employers

We actively welcome applications from candidates of all backgrounds and experiences and are committed to creating a diverse and inclusive workforce. Plantforce are an equal opportunity employer, and we are happy to discuss any reasonable adjustments needed to support your application or interview process.