Hire Desk Controller — Ops, Sales & Growth

KandD Recruitment; Wales; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Bonus up to £2,400

Loyalty bonus from £25/mo

Pension & life cover

32 days holiday

Career development

Supportive team

Job summary

KandD Recruitment partners with a leading independent plant and tool hire business across the UK to recruit a high-calibre Hire Controller for depot operations and a top-notch customer experience.

This front-line role focuses on managing the Hire Desk, coordinating equipment and stock, overseeing hires and audits, and supporting logistics and pricing decisions. It offers growth within a dynamic, expanding team.

Qualifications

• Strong organisational and communication skills.
• Commercial mindset with the ability to identify sales opportunities.
• Confident working independently and under pressure.
• Strong relationship-building and negotiation skills.
• Good IT proficiency and attention to detail.
• Proactive, flexible and solutions-driven approach.

Responsibilities

• Manage day-to-day operations of the Hire Desk to ensure a smooth hire process.
• Coordinate hire equipment, fleet availability, and stock across the depot and network.
• Oversee hire contracts, off-hires, and audits for accuracy and compliance.
• Collaborate with logistics to schedule timely transport.
• Handle inbound calls and enquiries while supporting sales opportunities.
• Identify and act on new business opportunities from customer interactions.
• Support pricing, rates, and commercial decisions as needed.
• Build strong relationships with customers to enhance retention and growth.

Skills

Organisational skills

Communication skills

Sales opportunities

Work under pressure

Relationship-building

Negotiation skills

IT proficiency

Job description

KandD Recruitment partners with a leading independent plant and tool hire business across the UK to recruit a high-calibre Hire Controller for depot operations and a top-notch customer experience.

This front-line role focuses on managing the Hire Desk, coordinating equipment and stock, overseeing hires and audits, and supporting logistics and pricing decisions. It offers growth within a dynamic, expanding team.