Hybrid Hire Desk Controller — Logistics & Customer Success

HSS ProService Marketplace; Stretford; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Your birthday each year as annual leave

One paid volunteering day each year

Training and development opportunities

Wellbeing and healthcare support

Discounts and cashback on a range of perks

Flexible benefits options

Job summary

A leading marketplace provider in the UK is seeking a Hire Desk Controller to manage customer orders and ensure timely deliveries. The ideal candidate will have strong customer service skills and experience in a hire or building materials environment. This entry-level, full-time role offers a hybrid working model and encourages a proactive attitude. Join us to deliver excellent customer experiences while advancing your career.

Qualifications

• Experience in a Hire or Building Materials environment (preferred).
• Excellent customer service skills.
• Strong communication and relationship-building skills.
• Confidence working in a fast-paced environment.
• High attention to detail and strong organisational skills.

Responsibilities

• Manage and process customer orders with accuracy.
• Collaborate with teams to ensure timely delivery.
• Build relationships with customers to understand needs.
• Use product knowledge to upsell and cross-sell.
• Handle customer requests and logistics queries.

Skills

Customer service

Relationship building

Problem solving

Attention to detail

Communication

Education

Experience in Hire or Building Materials environment

Job description

A leading marketplace provider in the UK is seeking a Hire Desk Controller to manage customer orders and ensure timely deliveries. The ideal candidate will have strong customer service skills and experience in a hire or building materials environment. This entry-level, full-time role offers a hybrid working model and encourages a proactive attitude. Join us to deliver excellent customer experiences while advancing your career.